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Novice
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Intel Wifi 6 AX200 keeps losing Internet Access (shows connected to the Wireless Network but "No Internet Access" - losing local ping also) only on Windows 10

Subject:Intel Wifi 6 AX200 keeps losing Internet Access (shows connected to the Wireless Network but "No Internet Access" - losing local ping also) only on Windows 10

 

First of all I would like to say Hello to everybody.

 

I have an issue, I think not only me, but many others have it with Intel Wifi 6 AX200, which keeps losing Internet (in fact it shows that it is connected to the Home Wifi, but "No Internet Access"). I'm losing Internet Access in most cases when streaming Netflix, Prime Videos or playing Multiplayer games, sometimes when downloading huge files from the internet ex. Steam platform, sometimes when web browsing. Apart that even if Internet works for short time I can see that times to time I am losing 1 package (I can see that in cmd by ping -t)

 

I made a huge research already and read tons of posts, solutions etc. (from 2019 - until today)

 

I made also a huge tests on: different Windows 10 versions (on my existing, new portable Windows, and new totally fresh installation - without any other software installed, where drivers were downloaded by system), also I tested different Windows drivers from the very first driver to the latest version of the driver. Also I tried my HP manufacturer recommended drivers - generally all possible drivers I found - NONE of them works fine... keep loosing my Internet connection. This is happening on both Networks 2.4Ghz and 5.0Ghz.

 

Apart that I did also all possible tests with Driver configurations on Windows 10: switching my drivers to 801.11ac only, disabling other options, enabling other options, disabling Power savings, everything. - Tested on 2.4Ghz and also on 5Ghz - and still the same issue losing Internet Access.

 

I have also done my modem hard reset and reconfigured it from scratch - Yes I also checked my Internet and modem with my Internet provider. I have tried different channels on my modem, and other configuration settings - still the same issue, loosing Internet Access.

 

...BUT I made also a test on portable Linux uBuntu version 20.04, and NEVER got disconnected - during streaming videos, web browsing, downloading huge files - yes, I tried to kill my Internet with so many ways and GBs of data, but Linux never have up - I never lost a connection and never lost 1 single package. 

 

I have 4 other devices connected to this network and NONE of them have this problem, only my laptop with Intel Wifi 6 AX200. All other devices reach maximum speed on my modem which is ~ 300 - 330 without any issues, of course they have a different Wifi chipsets - but it proofs that Wifi modem works fine!

 

Modem Details: CGNM-2250-SHW

My modem supports 802.11ac 2.4Ghz (20/40Mhz) and 5.0Ghz(20/40/80Mhz - default for 5Ghz).Internet speed send by provider is 300Mbps dn and ~16Mbps up.

 

The only solution to make my AX200 working (somehow) stable in Windows 10 is to setup Advance\Channel Width for 2.4Ghz and 5.0Ghz on 20Mhz Mode (forced from Auto to 20Mhz)...but this is NOT the best solution I like - because in this case my speed will decrease and be limited to 100Mbps-ish and will never reach ~330Mbps download like other devices.

 

 

Dear Intel, please find a fix for this issue - if the same Network Card on the same laptop with the same spec can work under Linux without any single small issue on full speed... I am sure there has to be something wrong with the Intel WiFi 6 AX200 Driver for Windows.

57 Replies
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Beginner
1,250 Views

Similar problem with a dell inspiron laptop with the wifi 6 ax201 card. I've mentioned this problem in a microsoft thread as well. I'm hoping someone looks at either thread as it seems to be something to do with the drivers and communication between microsoft and the card. Only way I have gotten wifi to work again is through entering BIOS and toggling the wifi on and off through restarts. Next step is ordering a wifi adapter to go around this issue, but it is silly considering these cards are in many laptops and many have likely bought new laptops during COVID. 

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Beginner
1,225 Views

Hi,

I want to provide an update on my situation.

- After several days testing separate 2,4 GHz and 5 GHz and fixed channels 2 and 149 for both networks on my Asus Wi-Fi 6 router without issues, I decided to update Router's firmware and try again with original unique network SSID/auto-channel

- A few minutes after, problem started again only with my computer (other devices, including other computers, didn't disconnect)

- The, I keept the same SSID for 2,4 and 5 GHz network, but only changed to manual channels on both networks again (2 on 2,4 GHz and 149 on 5 GHz). Everything works fine again.

So, preliminary conclusion:

- The Intel AX200 and AX201 cards are having trouble dealing with Auto channels on some Wi-Fi 6 (and possibly Wi-Fi 5) networks.

- For those affected, if you can, try on your routers to change settings to manual channels 2 and 149 and try again.

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Beginner
1,056 Views

I have the same problem with Lenovo Legion 5. Many different laptop models and branches, same issue. Will there be a fix for this soon? 

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Beginner
942 Views

Hello im having the same issues on desktop with a cnvi module and it never seem to be fixed at all , no matter what i tried intel please fix this
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Beginner
907 Views

Update:

Lenovo released an updated driver (21.90.2.1) for the X1 Extreme Gen2.

So far, this new driver fixed the issue for me. After 3 days, I haven't got any issues.

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Beginner
392 Views

Just purchased new Lenovo E15 gen 2 with Ryzen processor, AX200 wireless modem, Windows 10 Pro.  Same issues connecting to xfinity xb3 wireless router, to extent that I was unable to successfully load and configure Windows or update without wired connection.  Now unsuccessfully connecting to many but not all sites.  In my case, it does not disconnect but locks up for long period until it frees up again.  Other devices connect thru the router no problem.  Latest Windows 10 updates, latest AX200 driver from Intel.  Tried adjusting adapter settings, but cannot find a workable solution.  Example of site that fails: https://www.speakeasy.net/speedtest/  Seems like problem connecting to wifi 5 routers?

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Beginner
338 Views

I have the exact same issue with a brand new Lenovo Legion 5. Have tried the newest Intel driver as well as Lenovo recommended and the issue persists. I have not checked router config yet, but that is not a true solution.
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Beginner
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For what it's worth, setting a manual channel for my 5GHz/2.4GHz networks did not help the disconnects.

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Beginner
284 Views

So the thing that finally helped was installing the update for Windows 10 2004. Since installing that, which includes WiFi 6 support, I have had 0 issues.
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Beginner
278 Views

Same issues here 

 

Have a ax200 wifi 6 card worked fine for about a month then suddenly stopped working at max speed

connects to 5Ghz but with no internet.... Forcing the 5g to use 20mhz fixes the connection but at terrible speeds worse than 2.4ghz on auto.

i refuse to post my pc specs its just a waste of time.

This is 100% an Intel or Microsoft driver issue.

So many people are having this problem.... It was working just fine...

 

Router Wifi6 AX6000 TP LINK.

 

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Beginner
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Having similar issues with my Omen 17 cb-xxxxx. I have to disable/enable the wifi adapter around 5-6 times until it decides to actually switch on and search for networks. In terms of drivers I have the latest installed (the one suggested by Intel Update Utility), but the problem still persists. Also the BIOS of the laptop is latest version.

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Beginner
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I am having the same issues on my brand new B550 board, driver version 21.110.1.1 , windows 10 version 2004 build 19041.508.

The internet drops out under 'load', repeatable and within 1 minute of downloading something at approximately ~4Mbps . It was also happening during video conferences.

Wifi remains connected but internet drops out. It also drops out on every single other device. Disconnecting and reconnecting wifi real quick resolves the problem but only lasts a minute or so before it happens again.

I have been on the phone abusing Netgear for the last 2 hours for a faulty router and googled the wifi card while I was on the phone to find this.

It seems like it's a problem with Intel, not my router!

I will try to fix my 5Ghz channel and see if it resolves it but I should not have to disable features of my router to work with the "latest and greatest".

Intel needs to sort this!

Update: Turns out my wifi was already running on a fixed channel (153) for 5Ghz band.

I changed the adapter properties from AX to AC on the card and at first it seemed like it resolved it but it actually still lost connection but managed to 'reconnect' the internet without me having to disconnect and re-connect, although eventually after 5 mins it still disconnected to the point that I needed to disconnect and reconnect manually.

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Beginner
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Update: I have resolved this by going to driver version 21.110.2.1 .
Warning - Updating to latest driver 21.210.x.x did not work for me. I had to uninstall driver, found 21.110.2.1 from a google search (curiously not listed on Intel's website for past drivers) and now it's working fine.
Crazy. Known problem gets fixed and then re-broken on very next driver version.
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Beginner
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driver version 21.110.2.1  has done nothing for me sadly.

 

Im going to wipe and fresh install the problem machine.

 

Ill try these drivers again after its ready.

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Beginner
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The other thing I did concurrently was to change advanced driver config to be mode 3 on 802.11 mode (ac instead of ax) as my router is an AC router.
Hope you get it resolved, I know how frustrating it is!!!
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Beginner
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Yes it certainly is frustrating....

I have an AX capable router and the AX card which has previously worked exceptionally

1.2Gpbs connection.

I dont want to have to hamstring it just for it to work at optimal levels...

It works on 2.4ghz  ok enough for now until the rebuild!

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Beginner
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Let me know how you go because I think I spoke too soon. Having drop-outs again. Not on 2.4ghz though, like you, but I don't want to be stuck on 2.4ghz...

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Beginner
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Issues here also on a new HP Omen 17-cb0005na.
No disconnects as I'm aware, but after a while of being online, it goes to bizarre +1000ms ping.
Tried with both the latest OEM drivers and those directly from Intel (currently at 21.120.2.1), also disabled the entire Omen network optimization thing just to be sure -- same thing.
The only temporal solution is reconnecting or rebooting AX200.
This is seriously getting annoying.

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