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Hi, ssss2.
Thank you for posting in our Community and for providing detailed information about your hardware and the steps you've already taken to troubleshoot the issue. I can see that you've covered a wide range of potential solutions. To further assist you, could you please share a detailed description of the specific issues you're experiencing with your Intel(R) Wi-Fi 6E AX210 Wi-Fi connection (e.g., intermittent connection, slow speeds, disconnects)? Have you encountered any error messages or error code?
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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It would frequently disconnect from the internet every 2 minutes or so and I would either have to wait for it to automatically reconnect or manually connect back in. I used to get a Netwtw14 error every time this happened but that is no longer happening.
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Hello, ssss2.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, ssss2.
It's good to hear the Netwtw14 error is no longer occurring. Since the disconnections are still happening intermittently, let’s try some further troubleshooting steps to see if we can get this fully resolved.
- Perform a clean installation of the latest wireless drivers available. The latest driver can be downloaded in our Download Center. If applicable, you may want to check the Original Equipment Manufacturer's website for customized drivers.
- Make sure you have the recommended settings for the wireless standard: Recommended Settings for 802.11n Connectivity, Recommended Settings for 802.11ac Connectivity and Recommended Settings for 802.11ax Connectivity.
- Update BIOS to the latest version. To check how to perform the BIOS update, please contact the Original Equipment Manufacturer.
- Confirm there are no pending Windows updates.
- Try connecting to another network if available, and test if the issue persists.
- Try connecting to another Access Point (AP) or router, and test if the issue persists.
- Make sure the router or Access Point (AP) is well configured. We recommend contacting your Internet Service Provider (ISP) to ensure this.
You may visit this link: Intel® Wireless Adapter Keeps Disconnecting from the Network for more troubleshooting fixes.
Best regards,
Von M.
Intel Customer Support Technician
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Attempted fixes: Updating drivers, Downgrading drivers, Changing driver settings, Reinstalling drivers, Switching PCIe slots, Requesting a replacement card, Clean reinstall drivers
Sorry, I've already done half the fixes you've listed here, and the other half don't apply to me because I already had it i.e. updated bios, updated windows, etc.
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Hello, ssss2.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, ssss2.
Thank you for detailing the attempted fixes. I will need to conduct additional research on this issue and post an update in this thread once I have more information.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, ssss2.
Thank you for your patience. I reviewed the motherboard specifications (Page 17) and noted that the preinstalled wireless card is an AX200, but the SSU logs indicate an AX210. Could you please confirm if you replaced the wireless card with an AX210? Additionally, what happened to the AX200? Is the issue occurring only when using the AX210? You also mentioned a Wavlink WiFi 6E AX5400.
If this involves an integration, please be aware of the regulatory information regarding wireless hardware installation or upgrade. Installing or using Intel wireless adapters is subject to country-specific legal regulations. In certain countries, these products can only be installed in systems that have system-level regulatory approval. This approval must be obtained by the manufacturer of the system (OEM/ODM) or the installer of this device.
Best regards,
Von M.
Intel Customer Support Technician
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Yes, my motherboard came preinstalled with a WiFi card, but it was a bit slow, so I upgraded it with the WavLink AX5400 which can be found here: https://www.newegg.com/wavlink-675x3/p/0XM-00B5-00062
The original WiFi card was a bit slow, but never had any issues with disconnections like this.
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Hello, ssss2.
It's great to hear that your motherboard came with a preinstalled WiFi card, even if it was a bit slow. Upgrading to the WavLink AX5400 should generally enhance your speed and performance. Regarding the disconnection issues you're experiencing with the new WiFi card, there could be several factors involved.
I've taken note of your situation and will get back to you as soon as I have more information.
I appreciate your patience.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, ssss2.
Thank you for your patience. Please ensure you are using the latest generic driver, which is version v23.110.0.5. Additionally, make sure the channel your access point or wireless router is using isn't overlapping or being used by another nearby access point. The log you provided indicates that CH157 was detected.
Consider changing the setting from Auto SMPS to No SMPS. Here are the recommended channels:
- For the 2.4 GHz band, use only channels 1, 6, or 11.
- For the 5 GHz band, use channels 36, 40, 44, or 48.
Please let me know the result.
Best regards,
Von M.
Intel Customer Support Technician
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Every single other computer in the house is using the same channel and works perfectly fine so I don't know why it would be an issue for only mine. Can you please check for actual potential software issues instead of giving me the same list of "common solutions" that don't work over and over.
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Hello, ssss2.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, ssss2.
I understand your frustration, and I appreciate your patience. Let me try to do further research on this matter and share an update on this thread as soon as I have more information.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, ssss2.
I have sent you a private email regarding this matter.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, ssss2.
I haven't received your response via this thread and email, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Von M.
Intel Customer Support Technician
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