Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
7588 Discussions

Intel Wifi AX (No Internet) Intermittent

Nafis1
Novice
7,793 Views

Hi,

My company using Dell Latitude 5420, Latitude 5430 and Precision 7560 on Windows 10 22H2 OS. All of this using Intel Wifi 6 AX card (AX201,AX210). 

 

Here we use Cisco Network with SSID WPA2-Enterprise (connected by certificate).

There issue when user facing in static scenario, even the Wifi is connected but the internet connection is loss. This take about few second then internet will be okay back. We have check on Cisco and Network team there no issue with the ISP, WLC, AP.

We have update latest BIOS, try several Wifi Driver version, issue still persists. 

 

We have check with user, when their at Home using PSK SSID Wifi (Password) there no issue.


I have found similar issue from other post
https://community.intel.com/t5/Wireless/WiFi6-AX201-160MHz-Capability-Reset-and-WiFi-Disconnection/m-p/1373459/highlight/true

May I know if there any global incompatibility issue on this AX card when using WPA2 Enterprise wifi?

When I check into device WLAN Report, it will show error 4042,
Capability change on {6c76a799-776e-456d-bb44-356cc20d4e71} (0x47008000000000 Family: V4 Capability: None ChangeReason: NoAddress)

Nafis1_0-1684462463616.png

 

 

0 Kudos
21 Replies
CV-GED
Beginner
497 Views

Hello,
any news?

 

We also have the problem with all Dell laptops (Latitude 9520, 7320, 5520, 5530; Windows10/11 & Intel(R) Wi-Fi 6 AX201).

 

Regards,

CV

0 Kudos
Reply