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Intel Wifi AX200 160MHZ hidden in device manager

Vertigo
Beginner
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i have a asus tuf a15 with win 11 version 23H2 OS build -22635.3430 . the problem I am facing is that my wifi adapter gets hidden if I restart my PC and is not shown in the settings or the device manager . if I click on hidden devices than only it shows in device manager . i tried installing the latest wifi update even downgraded it nothing works . but if the PC is shutdown for some time and then when I start it it shows but if I try to restart my PC then the wifi adapter is hidden . i even reinstalled the windows but the issue still persits tried all the solutions on the internet even uninstalled the device but no luck issue still persists.

can someone help me with this

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3 Replies
RamyerM_Intel
Moderator
751 Views

Hello Vertigo, 


Since this is an OEM (Branded Laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern.


Just to confirm , are you seeing any yellow bang present in your device manager when this issue occurred? What is the current driver version of the WIFI adapter that is affected by this issue? You may also send us the SSU logs instead as well. Aside from this, are you experiencing any connectivity problems? I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician 


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RamyerM_Intel
Moderator
708 Views

Hello Vertigo,

 

I am just looking for an update regarding the information we requested. Kindly please let me know about this information so we can identify the next steps that needs to be taken to solve this issue.

 

Ramyer M.
Intel Customer Support Technician

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RamyerM_Intel
Moderator
629 Views

Hello Vertigo,


As we have not heard a response in the past few days, we will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.


Ramyer M.

Intel Customer Support Technician


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