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Intel Wireless-AC 9462 usually not working, sometimes does after fix attempt. (Code 10)

Matthew9
Beginner
8,637 Views

Hi,

About 5 months ago, my laptop stopped showing the wifi connections box in the bottom right tray. I have tried many things to fix it including:

  • multiple full windows reinstalls (resets)
  • updating driver using Ethernet
  • uninstalling the driver and restarting
  • uninstalling driver and installing another one
  • network resets
  • windows troubleshoot (it detects the problem but doesn't do anything)
  • uninstalling oem13.inf and Netwtw08 using CMD and reinstalling the driver
  • disabling all non-windows startup processes and restarting
  • disabling all windows security features and restarting

Sometimes when I try a fix, it will work for a few minutes or a few days, then it will go back to not working.

 

I am getting a Code 10 on the Wireless driver and events, it says device PCI\VVEN_8086&DEV_A370&SUBSYS_02A48086&REV_10\3&11583659&1&A3 had a problem starting and also that the driver name is oem13.inf. Sometimes it says oem50.inf or oem31.inf

Only things I haven't tried are updating Bios or downgrading to Windows 10. I have a suspicion it has to do with windows 11, but I can't downgrade from settings (thanks Bill Gates).

I think I attached what you might need (the SSU scan).

Any help is greatly appreciated

PS I doubt its hardware related. I've never dropped my laptop and it connected fine to wifi multiple times before not working again.

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LeonWaksman
Super User
8,620 Views

You may find all the drivers for your computer on the OEM Site.  For example this link for Bluetooth Driver and this for a WiFi Driver.

Since you did full reset for your system, I suggest to install the Chipset Software and reboot your computer, before installing any other driver.

 

Leon

 

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Matthew9
Beginner
8,607 Views
Thank you so much for the quick response. I’ll try that, but should I uninstall any drivers before installing the OEM ones?
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LeonWaksman
Super User
8,601 Views

Performing clean installation (i.e. uninstalling the currently installed drivers) may be better, however, you may try to install the OEM drivers over the currently installed. Only if the installation fails, uninstall the drivers.

 

Leon

 

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Matthew9
Beginner
8,538 Views
Ok so I tried this and it worked for about 4 days. It then did the same thing as last time and stopped showing the Wi-Fi options in the bottom left tray and said the Wi-Fi driver couldn’t start. I did the same process and it worked for another day, then stopped working again. Now the fix doesn’t work. This is the same thing that happened last time I tried downloading new drivers after a full reset. It is saying the driver is version 22.130.0.5 and came out on 3/15/2022, which I believe is the newest version and the same one that was WORKING LIKE 2 DAYS AGO. In events, it keeps saying oem48.inf had a problem starting and for the information about this driver, it says it is version 22.130.0.5 and came out on 3/15/2022, which is the same date as the full driver, so maybe oem48.inf is the issue? It also says that the outranked drivers are netwtw08.inf and for the other oem##.inf drivers, there are no outranked drivers, so maybe the problem is that netwtw08.inf is the problem. It also says this driver fails to start in events.

Any ideas help thanks.
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n_scott_pearson
Super User
8,517 Views

Hhmmm, I wonder if Windows Update is installing an older version over top of the newer one. Start the process again and, when it fails, look to see whether the version number of the driver has changed.

...S

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