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Killer Wi-Fi 6 AX1650s can't connect to wifi event id 7021

radtki
Beginner
707 Views

Hi,

since a few days, I can't connect to a public wifi which I could used several months before.

The only information I found was the windows event log entry.

"7021 - Connection telemetry fields and analysis usage" from netwtw10.

 

I'm using the latest Intel driver for the network adapter. Furthermore I'm able to connect to different wifi networks with my laptop.

But I'm also able to connect to the public wifi with different devices (smartphone, other laptop). So only the setup with this laptop didn't work.

Attached, you will find the ssu_output.

 

Thanks in advance

Sascha

 

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Jocelyn_Intel
Employee
683 Views

Hello, @radtki

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your Killer® Wi-Fi 6 AX1650s, I will gladly assist you here. 

 

Have you tried your laptop's manufacturer driver

 

Since you have a laptop, we recommend checking with your System Manufacturer and using the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
662 Views

Hello, @radtki

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
657 Views

Hello, @radtki  

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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