Intel Wireless Bluetooth adapter doesn't support PlayStation DualSense gamepads

[Tigran]

I was very unpleasantly surprised when I bought a new DualSense gamepad and found that it was impossible to connect it to a PC via Bluetooth. The connection works (although not without problems), but then the gamepad is not recognized by the computer as a gaming input device. Neither Steam nor Playstation Accessories respond to it. Also, if you open joy.cpl, the gamepad will not be detected. The driver has been updated to the latest version, but this does not change anything.

However, when connected using a wire, everything works fine. I also found that it connects to my laptop, which has a Bluetooth adapter from Realtek without any issue.

How can I solve this problem? Maybe Intel can fix this problem in some update? Or should I use an external adapter to solve it?

[JedG_Intel]

Hello Tigran,

Thank you for posting on Intel Community Forum.

It appears that you're experiencing issues with your DualSense gamepad when connecting it to a PC via Bluetooth. To investigate further, please share the information below.

1. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

2. Can you see other Bluetooth devices and connect to them successfully?

3. Have you performed other troubleshooting steps aside from updating the driver?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Tigran]

Thank you for the answer.

1. I have an adapter built into my motherboard — ASRock z790 Nova Wi-Fi.

2. I have never faced any problems with connecting to other Bluetooth devices yet.

3. I also tried reinstalling BT driver and restarting PC.

Report is attached below.

[JedG_Intel]

Hello Tigran,

Thank you for sharing all this information.

After checking your system, I found that it uses the Killer E3100G 2.5 Gigabit Ethernet Controller, which unfortunately doesn’t come with built-in Bluetooth functionality. The good news is that your motherboard does support Bluetooth 5.4—but to actually use it, you’ll need to connect a separate Bluetooth adapter. Once that’s in place, you should be able to take full advantage of the Bluetooth features.

You may also check the motherboard specifications here: Z790 Nova WiFi

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[Tigran]

How does the Ethernet Controller related to Bluetooth adapter? And if my motherboard supports Bluetooth 5.4 why is it able to connect to DualSense and is not able to recognize it as a gaming input device? Is this a driver problem, and in further updates this problem could be solved, or a hardware problem, and there is no other way rather than using a separate adapter?

[JedG_Intel]

Hello Tigran,

The resolution provided above was based on the SSU logs that were shared with us. Upon reviewing the motherboard’s official website, we found that an Intel Bluetooth driver is available. However, based on the SSU logs, it appears that the specific wireless adapter is not being detected, which may explain the issue you're encountering.

To help us investigate this further, we would like to confirm whether the motherboard came with a separate wireless adapter, or if any additional components were installed. This information will allow us to better understand the hardware configuration and provide more accurate support.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Tigran]

No, there was no separate bluetooth adapter, and I did not install any additional components as well. The only additional thing that came with my motherboard was WiFi antenna, which I don't use.

[JedG_Intel]

Hello Tigran,

I appreciate your cooperation by providing as much details as you could. I'll be investigating this matter internally and I'll get back to you as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician