I recently bought this product which has WiFi and Bluetooth: Asus PCE-AC55BT Dual-Band Wireless-AC1200 PCI-E Adapter.
The WiFi works. The bluetooth does not work however. If I click on Windows settings > Devices it says "Driver is unavailable". I installed the Intel Drive and Support Assistant and ran a scan - it says I have the latest Bluetooth driver (188.8.131.52).
If go to device manager there is an "unknown device" which is the above bluetooth device. However there is also "Intel Wireless Bluetooth" in the bluetooth category.
I have no other bluetooth devices installed.
My computer specs:Intel® Core™ i7-8700K CPU @ 3.70GHz; ASUSTeK COMPUTER INC. PRIME Z370-A; Windows 10 Pro 64 bit.
How do I get the bluetooth to work?
Any help would be greatly appreciated.
Run https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*
and attach the report.
One of the Intel support staff will be able to help you.
Thanks for posting.
Please make sure the Bluetooth cable on the adapter is properly plugged to the F_USB port on the motherboard, you might reseat the adapter to the PCIe slot while you're at it.
Once you review the hardware connection, please uninstall Intel® Driver & Support Assistant and try a clean installation of the Bluetooth driver:
Please notice there are two different drivers on Step 1. Test the process with both of them and let us know the results.
Thanks for the update!
We are glad to know that you were able to resolve the issue. Reinstalling the OS is a always a last step, but normally brings good results in this type of cases.