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Intel ax200 network adapter

Makssksk
Beginner
647 Views
My internet randomly dropped while watching and there was no internet on the internet list, i checked device manager and my network adapter had a problem with error 56. I tried resetting the network settings but that didnt work. Any driver thing i tried also didnt work. I tried uninstalling windows update but that didnt work.
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Alberto_R_Intel
Employee
587 Views

Makssksk, Thank you for posting in the Intel Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:
What is the model of the motherboard?
If this is a laptop, what is the model of it?
Is this a new computer?
When did the issue start?
Did you make any recent hardware/software changes that might cause this issue?
The wireless card, did you purchase it separately or did it come installed on the computer?
Which Windows* version are you using?
Does the problem happen at home or in the work environment?
Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

 

Any questions, please let me know.

 

Regards,
Albert R.

 

Intel Customer Support Technician

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Alberto_R_Intel
Employee
561 Views

Hello Makssksk, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
532 Views

Hello Makssksk, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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