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Wifi AX211 on Windows 11 drivers errors

Oliv3r80
Beginner
2,112 Views

Hello,

I am trying to install an AX211NGW Wifi module on an Asus Prime Z590M-PLUS motherboard using the latest Bluetooth (v. 22.110.2) and Wifi (v. 22.110.1) drivers for Windows 11. And it does not works at all.

In the Device Manager, I can see two new entries:

1. Bluetooth >> Intel(R) Wireless Bluetooth

in device status the following error is shown : This device has failed and is undergoing a reset. (Code 54).

2. Other Devices >> Network Controller (not installed/recognised)

in device status : The drivers for this device are not installed. (Code 28).

In Apps & Features, I see the Intel Wireless Driver program and there is a folder for it C:\Program Files (x86)\Intel\Bluetooth and some drivers files.

However, the other for the Wifi is not displayed in Apps & Features but there is a folder C:\Program Files\Intel\WiFi with only a Docs folder.

What I did:

  • I ensured that all drivers from the motherboard are installed and up to date.
  • I tried to install manually using the .zip file for IT Admins but the Device Manager says that he could not find a driver for the device.
  • I tried to clean install both drivers from this procedure https://community.intel.com/t5/Wireless/AX200-bluetooth-is-missing-from-Windows-10/m-p/1242551#M3295... where it says to unplug any network devices and the network cable, uninstall the drivers from the device manager and so on.
  • I tried to disable and enable the device in th Device Manager, as well as in the system Bios.
  • I tried the older drivers for the Bluetooth in device status it says that there is a power failure. I was not able to do the same for the Wifi as the system finds a newer version already installed (which I cannot uninstall).
  • I tried to use the Intel Driver & Support Assistant same result. However, for the Wifi driver it keeps saying that there is an software update available. This is not the case for the Bluetooth driver the entry is well removed from the assistant.

I attached the Intel Driver & Support Assistant report 

Notes:

  • The antennas are not plugged in to the card (I did not know that they were not provided)
  • As per the documentation, the motherboard supports CNVi.
  • I had a BT USB dongle that I forgot to unplug before the first installation tries. I uninstalled it as well.

Any help or guidance is much appreciated. I can obviously provide further details/logs as needed.

Thanks !

 

Intel Driver & Support Assistant.png

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4 Replies
JosueO_Intel
Moderator
2,082 Views

Hello Oliv3r80,


Thank you for posting on the Intel communities. 


I understand that you are having issues with this integration and that you have tried several troubleshooting steps. In this case, it is worth mentioning that when integration is made, it is important to check for compatibility with the motherboard manufacturer as there could be certain cards that will not work with the system. In this case, the recommendation is to check with them for assistance with the integration, however, we will try our best to assist you with this issue. 


In this case, please let me know if you have tried resetting the wireless card. 


Also, we noticed that you are using Windows 11*, have you tried using Windows 10* to check if the issue persists?


Please try running the windows troubleshooter to scan and correct any possible cause of the issue. For this, please follow the next steps:


Click Start, type Network settings > press Enter

and click Status.

Under Network Status, click Network troubleshooter.

Follow the steps provided on the pop-up windows.

Once you're done, restart your device.


Make sure to be running the latest Windows* updates, if you have any pending updates, please install them and test if the issue persists. 


You can also try performing a network reset, for this, please follow the next steps:


Start button > Network Reset > Reset now.


After performing this, you will need to reinstall the drivers of your wireless adapter. 


Please let us know the results of the troubleshooting 


Regards, 


Josue O.  

Intel Customer Support Technician



Oliv3r80
Beginner
2,072 Views

Hello Josue,

Thank you for your reply. I must admit that you hit the point.

I digged further on the Asus website, there is a tab "CPU/Memory support" that does not suggests that it also contains a list of other devices.

Surprisingly the ax201 and ax210 are both compatible but the ax211 is not.

This said, I thought I did extensive enough researches to understand that the port should either support 2#1 OR 2#0.

 

Anyway, I have learned that first thing to do over all is to check with the motherboard manufacturer their list of supported devices.

I will then take advantage of this situation by ordering the whole kit this time

 

Thanks again for your quick reply and support, Josue.

Best regards

 

JosueO_Intel
Moderator
2,070 Views

Hello Oliv3r80,


You are very welcome!


If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards, 


Josue O.  

Intel Customer Support Technician



n_scott_pearson
Super User Retired Employee
2,064 Views

A lot of motherboards list CNVi (or CNVio) support, but it needs to be understood that CNVio and CNVio2 are not the same thing. A motherboard supporting CNVio cannot support an adapter - like the AX201 or AX211 - that supports CNVio2. Now, you did say that the board is listed as supporting the AX201 card. That's encouraging. This being the case, the AX211 should work; it is the direct replacement for the AX201 in order to add support for WiFi 6e. The odd thing here is that the Bluetooth device does not even show up. Since this is a USB device, it should not be affected by lack of CNVIO/CNVio2 compatibility. This indicates to me that you might have a bad card.

Hope this helps,

...S

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