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DLa_S
Beginner
1,293 Views

Intel wireless ac 7260 adapter keeps crashing/losing connection :: Asus Laptop ::

Hello,

So I have an https://www.newegg.com/Product/Product.aspx?Item=N82E16834232561 ASUS ROG G751JY-DB72 laptop with a Intel Dual Band Wireless-AC 7260 and for the last few weeks it has been randomly dropping connection and what appears to be suffering from critical errors. For me to get internet back I have to disable to wireless adapter from the control menu and re-enable it. This fixes the issue but this disconnect happens every 30 min to couple hours (especially when I Download) It is getting to the point where using my computer for internet is beyond impossible.

Not sure if there is a fix for this but I am beyond annoyed at this and could really use some help.

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2 Replies
idata
Community Manager
77 Views

Hello Merciful,

 

 

We understand your system is having random Wi-Fi disconnections and errors. Here are some initial actions we recommend for this situation:

 

 

- Contact the http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support and make sure you are using their latest wireless drivers.

 

- As second option, you can use the generic version of Intel® PROSet/Wireless Software and Drivers from https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260 Intel® Download Center.

 

 

If the issue persists, we will need additional information about the issue and environment:

 

 

- Were there any changes made in the system at the time the issue started? (New hardware or applications, network changes, OS updates, drivers/firmware updates, etc.)

 

- What is the exact error or warning that you receive when this happens?

 

- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, run the tool with the connection working fine, and use it to create a report with all sections, once the report is created, click on the "Next" button. In the following screen, save the report to a file. Then use the Advanced editor options to add the resulting file to your post as an attachment.

 

 

Regards,

 

Jonathan B.
idata
Community Manager
77 Views

Hello Merciful,

 

 

Please let us know if there has been any progress about this, or if you require any further assistance.

 

 

Regards,

 

Jonathan B.
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