Internet stops working... Kinda.

[AngryPossum]

Hi,

Brand new computer, and the internet cuts out quite often, and when it does, these pop up in Event Viewer

They all say “The description for Event ID 6062/7003/7021 from source Netwaw16 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.”

However, other than anything that I want to be on the internet (browsing, RDP, etc) the troubleshooter shows

And I can still ping

I have got drivers directly from both Intel and MSI (it’s a Stealth A1GVV), changed DNS to 8.8.8.8 and 8.8.4.4, reset the computer to scratch, and many other things that I can’t remember.

No issues in Device Manager, didn't install VPN after reset

Any ideas? I’m out of them. Don’t really want to reset the adapter every 5 mins

I should note that no other omputer on the network is having this issue. 

[RobbieR_Intel]

Hello AngryPossum,

Thank you for providing the details of the issue you're experiencing with your MSI stealth A1GVV. I understand how frustrating intermittent internet connectivity can be, especially with a new system.

To assist you further, kindly answer the following questions:

• Are you connected to a 2.4 GHz or 5 GHz Wi-Fi network?
• What is the make and model of your router?
• Are there specific times or conditions when the internet cuts out?
• You have mentioned that there are errors in the Event Viewer, please share more details about the errors for additional context?
• Since this is a brand new laptop, have you tried to reach MSI regarding the issue? 

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello AngryPossum,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello AngryPossum,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician