My Intel Wi-Fi 6 AX201 160 MHz isn't working properly

[FreshSauce]

So I just got this pc after paying it fully this month that was preowned so after wiping everything and updating it to windows 11 I noticed that it's not picking up my 5G as well as my previous pc did and it's constantly disconnecting without even me tabbing into anything.

Here is the hardware summary:
OS Name Microsoft Windows 11 Pro
Version 10.0.26100 Build 26100
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MEMEMACHINE
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z490 AORUS PRO AX
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F3, 3/25/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z490 AORUS PRO AX
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.26100.1"
User Name MEMEMACHINE\Noscu
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 20.0 GB
Total Virtual Memory 36.9 GB
Available Virtual Memory 23.5 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties Base Virtualization Support
Virtualization-based security Available Security Properties Base Virtualization Support, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured Hypervisor enforced Code Integrity
Virtualization-based security Services Running Hypervisor enforced Code Integrity
App Control for Business policy Enforced
App Control for Business user mode policy Audit
Automatic Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

So far there hasn't been a single issue other than the wireless internet. It's property is on 802.11a/b/g Wireless mode and it's value is on 6. Dual Band 802.11a/b/g.

[RobbieR_Intel]

Hello FreshSauce,

Thank you for providing detailed information about your system and the issue you're experiencing with your Intel Wi-Fi 6E AX201 adapter. I understand how inconvenient unstable Wi-Fi connections can be, and I appreciate your patience.

To assist you effectively, please answer the following questions:

• Are there other devices in your network able to connect to the 5 GHz band without issues?
• What is the make and model of your router?
• Is your PC located far from the router, or are there obstructions like walls in-between?
• Have you reset your network settings or did any recent changes?
• What troubleshooting steps has been done?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello FreshSauce,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello FreshSauce,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician