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Beginner
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Is anyone having issues with AX200? My adapter keeps loosing connection with the router. I have tried reverting the driver to an old version but having no luck.

 
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Moderator
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Hello DRenk

 

Thank you for posting on the Intel® communities.

 

In order to have a better understanding of your environment and this behavior, could you please provide the following information?

 

  1. Are you having issues with Wi-Fi only or with Bluetooth too (both)?
  2. When did it start to happen? Is this a new computer? Please provide details.
  3. Do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?
  4. Were you able to have your wireless connection in a normal/expected performance before? Please provide details.
  5. Is the Intel® Wi-Fi 6 AX200 the original wireless adapter that came pre-installed in your system or did you integrate it?
  6. Have you checked if this issue happens testing only the system and the router? (no other wireless devices connected to the wireless network during this test).
  7. Have you checked if this issue happens on different networks? Is this issue happening at home, office environment, or both?
  8. Have you tried a different router or Access point for testing purposes? Maybe one that is AX compatible? Have you rebooted your access-point, router, modem? 
  9. When the issue happens, do you notice any error message or behavior in Device Manager? For instance, does the Wireless card disappear from the Device Manager or does it show an error code in the General tab in Wireless Adapter properties in Device Manager?
  10. When the WiFi disconnects, does it reconnect automatically or not? How long does it take to reconnect? How often does it disconnect?
  11. What driver versions have you tried?
  12. Router/Access point brand, model, and firmware version:

 

 

Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

 

1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

 

3- To save your scan, click Next and click Save.

 

4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

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Moderator
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Hello DRenk

 

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

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Moderator
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Hello DRenk

 

We have not heard back from you so we will proceed to close this thread. If you need further assistance please post a new question.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

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