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How to Enable Wi-Fi 6E/ 6GHz Band Using Intel® Wi-Fi 6E AX210 (Gig+)
5644 Discussions

Just upgraded to a AX200 and having trouble connecting to AC with 1024 QAM

252rer
Beginner
342 Views

I recently upgraded to an Intel AX 200 but am having trouble connecting to a GT-AC5300 above 866Mbps.

It only supports 80mhz max as far as I can tell but supports QAM 1024 on AC which they called NitroQAM. Since Quantenna and Broadcom added QAM 1024 on AC and now I am using AX which natively has QAM 1024 and would like to be able to use that. Is there a setting I'm missing?

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7 Replies
Alberto_Sykes
Employee
310 Views

252rer, Thank you for posting in the Intel® Communities Support.


In regard to this scenario, for us to be able to provide the most accurate response to your inquiry, we will do further research on this matter, in order to do that, could you please provide the SSU report? Please checkmark all the options including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel 


252rer
Beginner
305 Views

Here are the requested logs.

Alberto_Sykes
Employee
291 Views

252rer, Thank you very much for providing the report.


We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
266 Views

Hwllo 252rer, I just received an update on this matter.


After reviewing the case, we noticed that the Router GT-AC5300 does not support the AX Technology, as you can confirm in the link below; that is the reason why even though you are using the Intel® Wi-Fi 6 AX200 card you cannot use the QAM 1024 option:

https://rog.asus.com/us/networking/rog-rapture-gt-ac5300-model/spec/


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


252rer
Beginner
262 Views

Yes, but the Router GT-AC5300 supports the QAM 1024 option added on to AC Technology. Does Intel allow this to work on AC when supported by other devices?

"Beamforming: standard-based and universal 1024-QAM high data rate 20/40/80 MHz bandwidth"

https://rog.asus.com/us/networking/rog-rapture-gt-ac5300-model/spec/

Alberto_Sykes
Employee
248 Views

252rer, Thank you very much for your response.


In reference to your question, "Does Intel allow this to work on AC when supported by other devices?" I will double-check on this topic and I will provide the response on this thread as soon as possible.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
229 Views

Hello 252rer, I just received an update on this matter.


After investigating on this topic, the only option or alternative that we suggest is to set up the Intel® Wireless card as AC not AX, and then check with the Router manufacturer directly to get the best suitable configuration for it, at this point that will be the next thing to do, to verify with manufacturer of the Router directly about the optimal settings configuration for it or use an AX router:

https://www.asus.com/support/


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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