Killer Intelligence Centrer issue

[SirAmmaRx]

i have issue the the killer intelligence center when i want to enable the Game fast it doesn't work also when i open prioritization engine application and go to apps to stop any app at doesn't response i have the issue for a while.

[Vipin_S_Intel]

Hi Ammar, we would like to inform you that we are routing your query to the dedicated team for further assistance.

[AlfredoS_Intel]

Hi Sirammarx,

Thank you for posting in Intel Communities.

Please allow me to get the following information, so I can provide you viable recommendations about your concern:

1. Do you still remember when did it start not working? Is it after a certain Killer network driver update, or a Windows Update?

2. Do you get any error messages when you enable Game fast or open prioritization engine? If yes, please provide a video of the error message or screenshot of it?

3. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

Waiting for your response.

Best Regards,

Alfred S

Intel® Customer Support Technician

[SirAmmaRx · Accepted solution]

I think it's after a certain Killer network driver update.

No, just not turn on . Also when i try to block any apps at also not respond .

[AlfredoS_Intel]

Hi SirAmmaRx,

Thanks for the quick response.

Often the fix for issues that happened after a driver update is to rollback the driver, is this something that you have tried?

If that does not fix the issue, you can always install the latest driver from your laptop’s website, as this is the best driver for your machine. You may be able to find it here. It would be best though if you contact Acer, so they can point you to the correct driver.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Sirammarx,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Sirammarx,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. 

We hope that our suggestion for you to coordinate with the manufacturer of your software directed you to a resolution for your concern.

We were waiting for your feedback since it is important for us to give you the right solution on your concern.

As much as we would like to continue assisting you, we need to close it to avoid overwhelming your inbox with notifications. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Sirammarx,

We reviewed your case as we were about to close it and some questions came to mind that can help us provide you additional suggestions.

Kindly provide the following information:

1. What is the application exe file cx try to allow or block?

Awaiting for your answers.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Sirammarx,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. 

We hope that our suggestion for you to coordinate with the manufacturer of your software directed you to a resolution for your concern.

We were waiting for your feedback since it is important for us to give you the right solution on your concern.

As much as we would like to continue assisting you, we need to close it to avoid overwhelming your inbox with notifications. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician