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Killer(R) Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW) issue

LeonCTrindade
Beginner
‎12-05-2024 04:07 AM
1,312 Views

Hello, i started to have this issue with the wireless connection 3 days ago, i'm having an issue with this Wireless Network Adapter:

 

Notebook Model: Acer Predator Helios 300 PH315-53

Model: Killer(R) Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW)

Error Code: 10

OS: Windows 11

 

Important Notes: I checked in windows 10 and in windows 11 i have both official licenses and for both Operational System the issue remains.

 

LeonCTrindade_0-1733400313024.png

LeonCTrindade_1-1733400418745.png

 

 

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BrianT_Intel
Moderator
‎01-13-2025 03:49 PM
1,095 Views

Hi LeonCTrindade,

 

I understand that you see error code 10 on the Killer Wi-Fi 6 AX1650i Wireless Network Adapter (201NGW). Please allow me to further assist you with this.

 

First, I would like to set your expectations by saying that I am going to ask a series of questions to narrow down the recommendations I could provide. If you may, kindly share the following details below:

 

  1. For the record, were there any recent changes to your system?
  2. Just to confirm, are you using the Original Equipment Manufacturer (OEM) driver version?
  3. What frequency are you using to connect to your access point?
  4. Have you done any troubleshooting? If so, please specify.
  5. What is your router/modem model?

 

Furthermore, I hope that you download and install an Intel tool that will scan your system. Don't worry; there will be no personal information to be collected. To get the tool, please visit this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

 

Please run the program, select everything, then scan, click next, save the result log, and upload the text file in your next response.

 

I will be waiting for your response.

 

Brian T.

Intel Customer Support Engineer

 

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BrianT_Intel
Moderator
‎01-16-2025 03:37 PM
1,045 Views

Hi LeonCTrindade,


Just a follow-up: I see that there's no movement on this thread. With that in mind, I would like to know if you wish to be supported.


I will be waiting for your response.


Brian T.

Intel Customer Support Engineer


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BrianT_Intel
Moderator
‎01-19-2025 10:33 AM
1,031 Views

Hello LeonCTrindade,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Brian T.

Intel Customer Support Engineer


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