Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
Announcements
All support for Intel NUC 7 - 13 systems has transitioned to ASUS. Read latest update.
7309 Discussions

Killer Wifi 6 AX1650i , driver error

geek1606
Beginner
968 Views

today I was just downloading a game at battle.net, I left the laptop for around 30 minutes, and suddenly, I saw the wifi was disconnected; after that, I could not connect using wifi. I have a "Killer Wifi 6 AX1650i 160Hz (201NGW)" wifi adapter built in.

I used the Intel driver and support assistant to install the latest driver. But still, it didn't change anything. see screenshot. Btw I have no USB device connected, I don't know why for a wireless network, it is installing something for USB.

Screenshot 2022-10-21 203711.png

Labels (1)
0 Kudos
3 Replies
Alberto_R_Intel
Moderator
943 Views

geek1606, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

When did you build/purchase it?

Did you make any recent hardware/software changes, besides updating the driver,  that might cause this issue?

Just to ensure, the wireless card, did you purchase it separately, or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

0 Kudos
Alberto_R_Intel
Moderator
917 Views

Hello geek1606, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
Alberto_R_Intel
Moderator
891 Views

Hello geek1606, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
Reply