Killer performance suite fail installation error code 1603

[gjback58]

Hello,

Need some help.  I attempted to update to the latest driver and got error code 1603.  I checked the forum and found this.

Summary

Steps to resolve the error message "Killer Performance Driver Suite UWD cannot be installed with Killer Ethernet Performance Suite" in IDSA (Intel® Driver & Support Assistant)

Description

• Error message appears due to updating or upgrading to Windows 11
• Incomplete installation of Windows Update
• If there is an available update for Intel® Killer™ Performance Suite
• Error message related to Intel® Killer Ethernet Performance Suite

Resolution

Steps to uninstall the default Intel® Killer Performance Driver Suite UWD:

1. Open the Run menu by pressing Windows icon + R in keyboard
2. Type appwiz.cpl then press Enter or click OK
3. Locate the Intel® Killer Performance Driver Suite UWD
4. Select the Intel® Killer Performance Driver Suite UWD and uninstall it
5. Restart the system.

Steps to Install Intel® Killer™ Performance Suite:

1. Go to the Intel® Killer™ Performance Suite download link
2. Download and install the Intel® Killer™ Performance Suite
3. Restart the system after installation
4. Verify installation was successful by checking the Intel® Driver & Support Assistant (Intel® DSA) is up to date

The file still fails to install and now no longer have the Performance Suite installed.

I ran a SSU scan and the file is attached.

Please help.

[JayB_Intel]

Hello gjback58,

Thank you for posting in the Intel® Communities Support

Please note that your Dell G7 7700 is an OEM device, we will try to assist you with general troubleshooting steps even if it’s something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Kindly consider trying the troubleshooting steps from our articles below:

https://www.intel.com/content/www/us/en/support/articles/000094774/software.html

https://www.intel.com/content/www/us/en/support/articles/000058906/wireless/wireless-software.html

https://www.intel.com/content/www/us/en/support/articles/000058953/wireless/intel-killer-wi-fi-products.html

https://www.intel.com/content/www/us/en/support/articles/000058907/wireless/wireless-software.html

Best regards,

Jay B.

[progman]

Hi Jay,

I am experiencing similar update and install issues as those posted in this thread (see attached screenshots).

I have not uninstalled anything as yet, as this poster has...

May I correctly assume your response would apply to me as well, with my PC:

Dell XPS 8960, Model OXD433, Version A01, BIOS 2.3.0, Date 12//11/2023.

Thanks, any help greatly appreciated.

[JayB_Intel]

Hello @progman,

Thank you for posting in our Intel communities.

Please file a new case so that we can appropriately support you as well, as there will be differences between your device and @gjback58.

Intel Support: https://www.intel.com/content/www/us/en/support.html

Submit a new question on the Wireless community forums, and provide a detailed explanation of your situation to have more personalized troubleshooting steps for your issue.

Best regards,
Jay B.

[JayB_Intel · Accepted solution]

Hi @gjback58,

Were you able to check the previous post? Let us know if you still need assistance.  

Best regards,

Jay B.

[gjback58]

Hello Jay,

All good.  Problem solved.

Thanks,

Gordon

[RamyerM_Intel]

Hello gjback58

I am happy to hear that the issue has been resolved. We will stop monitoring this thread for now and close your case. If you need assistance in the future, feel free to post a new thread and we will be there to assist you. We wish you the best in your future endeavors! 

Ramyer M. 

Intel Customer Support Technician