Lost Bluetooth after install the latest driver and reboot Device twice.

[Hum00n]

Intel® Wi-Fi 6 AX200 160MHz
The driver was downloaded by Intel Driver Support Assistant.
Driver installation was complete.
The second installation was displaying that I have installed the latest driver version.
I reboot my devices twice.
The Bluetooth still disappear in Windows control centre.

[JedG_Intel]

Hello Hum00n,

Thank you for posting on Intel Community Forum.

To effectively address this issue, kindly provide the information below.

1. Were you able to have Bluetooth connection before?

2. Is this a laptop or desktop system?

3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

4. Is Bluetooth visible in device manager?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Hum00n]

1. Yes.

2. desktop.

3. no.

4. no.

[JedG_Intel]

Hi Hum00n,

Thank you for sharing all this information. You mentioned that this is not the original adapter came pre installed in your system, can you please share the full model of the original adapter? Kindly also share the System Support Utility report as it will help us with our investigation.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Hum00n]

Intel(R) Wi-Fi 6 AX200 160MHz

[JedG_Intel]

Hello Hum00n,

Thank you for your continued cooperation.

After carefully reviewing your motherboard specifications, it appears that it did not come with a pre-installed wireless adapter. This suggests that the Intel AX200 was manually integrated into your system at a later time.

I would like to share that before you install/change the Intel® Wireless Adapter in a system, you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install is approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements.

Since you already performed the integration, it is also important to understand that it may not work due to hardware or software compatibility issues or dependencies.

We recommend reaching out to ASUS customer support, as they’re the best source to confirm if the Wi-Fi card is compatible with your system.

You may find this article helpful: Regulatory Information Regarding Wireless Hardware Installation or Upgrade

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[Hum00n]

Thanks for your Suggestion.

I have solved this. Try to unplug the power wire and wait 1 minute to start device is working.

[JedG_Intel]

Hello Hum00n,

I'm really glad to hear that unplugging the power for a minute resolved the issue. It's great that things are working again! Since your concern has been addressed, I'll go ahead and close this inquiry. If you have any other questions or run into any issues in the future, please feel free to submit a new request—this thread won’t be monitored anymore.

Best regards

Jed G.

Intel Customer Support Technician