MY INTERNET KEEPS DISCONNECTING

[frikki18]

I have Intel Wifi 6E AX211 160Mhz and my pc has been losing connection randomly every day and i lose connection all the time and I lose all my development progress and I cant play online games very long without losing connection. Although it works perfectly when connected to my phone hotspot. Please help.

[JeanetteC_Intel]

Hello frikki18,

Thank you for posting in Intel Communities.

To better understand and troubleshoot this issue, I'd appreciate if you could provide some additional system information:

1) Is this the original Intel® Wi-Fi 6E AX211 that came with your system, or did you recently install/replace it?

2) If this worked previously:

• What changes occurred before the issue started? (hardware additions, software installations, driver/OS updates, BIOS changes, etc.)

3) If this is a new system issue:

• Could you share your router/AP make, model, and specifications?

4) What steps have you already tried to resolve this?

5) Does this happen at home, work, or both locations?

6) Are other devices connecting to the same network without issues?

7) Please share your SSU log file so I can review your complete system configuration.

• How to get Intel® System Support Utility Logs on Windows*

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello frikki18,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician