Multiple WiFi Adapters shown in Windows

[Stefano73]

I installed one Intel BE200 WiFi adapter into the M.2 socket of
my ASUS motherboard. It actually works, but in Windows, multiple (3) are shown. In the device manager, only one instance is shown.
Two of the 3 have the same MAC address, one of them has the same address but the last octet +1 (…:7D versus …:7F)

Is that normal and why is that so?

[AlfredoS_Intel]

Hi Stefano73,

Thank you for posting in Intel Communities.

The behavior that you are experiencing could be normal, since there are routers that broadcast different SSIDs for different connections: like one for 2.4G and one for 5Ghz.

To confirm if this is what is happening with your concern, kindly provide the following information:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page,. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Kindly provide the complete brand and model of your wireless router.

3. Have you tried connecting to those networks? If you tried connecting to them with the same wireless password as the one that you are currently connected to then our suspicion above is correct.

Awaiting your reply.

Best Regards,

Alfred S

Intel Customer Support Technician

[Stefano73]

Hello Alfred,

I am answering your points 1. - 3.:

1. + 3. :I was talking about multiple network adapters listed in Windows, although I have only one hardware adapter installed.
I was not talking about multiple SSIDs or networks.
Please see the image I attached to my previous post.

2. The SSU won‘t show the WiFi adapter. Only three others are listed although I am connected through the WiFi adapter.
I am not directly connected to the router by WiFi. The access point and the router are both AVM Fritz!Box 6660 Cable.

Best regards,
Stefan

[AlfredoS_Intel]

Hi Stefano73,

Thank you for confirming the issue and for the quick response.

Windows sometimes adds multiple instances of the Wireless Network connection. To confirm if it is the behavior we are tackling, kindly do the following:

a. Press the Windows Key and R

b. Type ncpa.cpl

c. Kindly provide a screenshot of the Window that appeared.

Additionally, we are exploring all possibilities on why this happened, so we would like to ask if you enabled some advanced wireless features like wireless hotspot, wireless bridge, Internet connection sharing, etc.

Best Regards,

Alfred S

Intel Customer Support Technician

[Stefano73]

Hello Alfred,

I attached the screenshot requested with the classic Windows settings along with the Win 11 view.
BR,
Stefan

[AlfredoS_Intel]

Hi Stefano73,

Thank you providing those information.

Please allow us some time to check on this. 

We will get back to you as soon as we have updates.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Stefano73,

Thank you for waiting for our update.

• Installation or use of Intel® Wireless Adapters is subject to country-specific legal regulations. Some countries require the Intel® Wireless Adapters to be certified with the antenna that is intended to be used together in the system, while some countries require the Intel® Wireless Adapter to be certified at the full system level. For example, in the US, the official rules governing the use of antennas with certified modules is covered under rule parts 15.203, 15.247 and 15.407. These can be accessed and/or downloaded at the FCC site.
• An Intel® Wireless Adapter installed in a system that is being sold on the market doesn't necessarily mean that same wireless adapter can be used or installed in any other systems for the above mentioned reason.
• As each country may have different regulatory requirements, before you install/change the Intel® Wireless Adapter in a system, you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install is approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements.
• If the manufacturer doesn't have the necessary approvals, the party installing the device is responsible for approvals. Installing adapters in an unauthorized system may be illegal. The end user is not authorized to install the Intel® Wireless Adapters (except the retail products below). Only the manufacturer or its authorized representative can install the adapters.
• If you have already performed the integration, it is also important to understand that it may not work due to hardware or software compatibility issues or dependencies.
• Considering the issue you've encountered; it is related to the wireless integration. It would be best to consult your motherboard manufacturer to check if upgrading the wireless card is approved with your motherboard.

Best Regards,

Alfred S

Intel Customer Support Technician

[Stefano73]

Thank you Alfred. At least you tried.

It‘s a pity that there is no solution for a brand new Intel device.

Best regards,
Stefan