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No mouse/keyboard with Intel AX200 bluetooth driver

qwertylala
Beginner
448 Views

I tried to install the latest driver for my AX200 wireless card. The wifi driver works fine but when I install the bluetooth driver downloaded from Intel.com, version 22.120.0, my mouse and keyboard stops working after a reboot.

However, I'm NOT using a bluetooth mouse or keyboard but a Logitech wireless combo, connected to USB with their unifying receiver. I have also tried to connect an ordinary wired USB mouse, that also wasn't working. Since no input devices work I can't check Device manager to see what's wrong.

To get the system working again I had to use system restore and go back to a point before the driver install. I tried to install this driver twice, with the same result.

What's even stranger is that I realized that I can get the same driver from Windows Update, and then everything works. According to Device Manager version 22.120.0.3 is installed now and I'm typing this on the same keyboard that wouldn't work at all using the Intel installer.

 

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3 Replies
Steven_Intel
Moderator
391 Views

Hello qwertylala,


Thank you for posting on the Intel® communities.


We appreciate the steps performed already. Please try the following steps:


- Perform a clean installation of the Bluetooth driver by following the steps in this article: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html


Keep in mind, the article refers to the wireless adapter driver, but you need to do it with the Bluetooth driver instead. You can download the latest Bluetooth driver here: https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-w...


- If the issue persists, try downloading the Bluetooth driver using the Intel® Driver & Support Assistant (https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html)


Please let me know if the issue persists.


Regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
343 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
289 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

 

Best regards,

 

Steven G.

Intel Customer Support Technician.


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