Periodic Network Loss

[DTurner6181]

Everyday sometimes multiple times a day I lose connection on my desktop PC. Checking the log I find this error: The XTUOCDriverService service terminated with the following error:
An exception occurred in the service when handling the control request. Connection will not restore until I run a network test which resets this suite. I am running Killer version 40.25.509.146 and Intel XTU version 7.142.2.45. Any idea why this keeps crashing and dropping my internet access?

[JedG_Intel]

Hello DTurner6181,

Thank you for posting on Intel Community Forum.

To address this properly, please share the details below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. ⁠Do you remember if this issue happened after a new OS update or Wireless driver update?

3. ⁠Have you installed any recent software or hardware in your system?

4. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

5. Is this issue happening at home, office environment or both?

6. Have you checked if this issue happens on different networks?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello DTurner6181,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello DTurner6181,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician