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SKim69
Novice
1,144 Views

Please, Help me. AC7260 MAC Address problemes

Hi, I changed my WLAN device into AC7260 from N2230.

My laptop is HP Envy 15-j104ax, which is AMD processor.

I have heard that AMD processor has a compatibility problem with Intel WLAN device, but I don't think so.

First of all, my device' bluetooth is working well.

I can tether in bluetooth with my mobile, and even BT headset connected well.

However, Wi-Fi doesn't work.

In Control Panel, I can see Intel(R) Dual Band Wireless-AC 7260 with nothing error. (Pic1)

But, I cannot see MAC address in cmd -ipconfig (Pic2)

My wifi doesn't work, and No MAC Address.

I exchanged my ac7260 as same problem.

So, this device must be stable device.

* No problem with driver. I re-installed many times.

I'll attach the picture.

Thanks.

-------------------------- Picture 1 ---------------------------

-Network Adaptor

- Bluetooth Device (RFCOMM Protocol TDI)

- Bluetooth Device (Personal Area Network)

- Intel (R) Dual Band Wireless-AC 7260

-------------------------- Picture 2 ---------------------------

Ethernet Adaptor Bluetooth Network Connection

Media Status : Media Disconnected // Because I didn't connect any device now.

DNS Suffix :

Explanation : Bluetooth Device (PAN ; Personal Area Network)

MAC Address : D8-FC-...-68 // Bluetooth Works Well

Auto Config : Yes

Wireless LAN Adaptor Wi-Fi

Media Status : Media Disconnected // Not working

DNS Suffix :

Explanation : Intel(R) Dual Band Wireless-AC 7260

MAC Address : 00-00-...-00 // This is strange

Use DHCP : Yes

Auto Config : Yes

-------------------------- Picture 3 ---------------------------

Intel(R) Dual Band Wireless-AC 7260 Properties

General - Advanced - Driver - Details - Event - Resources - Power Management

Device Type : Network Adaptor

Manufacturer : Intel Corporation

Position : PCI Bus 5, Device 0, Function 0

Device Status

- Device is working properly.

-------------------------- Picture 4 ---------------------------

Intel(R) Dual Band Wireless-AC 7260 Properties

General - Advanced - Driver - Details - Event - Resources - Power Management

Driver Provider : Intel

Driver Date : 2014-12-08

Driver Version : 17.13.11.5

Digital Signiture : Microsoft Windows Hardware Compatibility

Driver Information (I)

Driver Update (P)

Driver Rollback (R) // Disabled

Disble (D)

Remove (U)

-------------------------- Picture 5 ---------------------------

Intel(R) Dual Band Wireless-AC 7260 Properties

General - Advanced - Driver - Details - Event - Resources - Power Management

Resources Configure(R):

- Memory Range : 0000........ - ...........

- IRQ : 0xFFF....... (-16)

Use Auto Configure (Checked) Change Settings (Disabled)

Crash Device : None

-------------------------- Picture END ---------------------------

Please, Help me..... Is there any way to use Wifi? Please.......

0 Kudos
6 Replies
ASouz7
Honored Contributor II
174 Views

Hello bssj0822,

We understand you've replaced the original wireless card for the Intel® Dual Band Wireless-AC 7260 + Bluetooth*, For this kind of procedure is always recommended to contact the manufacturer of your computer as they are the only ones entitled to provide a list of approved, tested and certified adapters that are compatible with your system as the manufacturer customized the adapters by including or removing features, change voltage...etc.

Intel does not support integrations, which is the replacement of the original card for another one, please take a look at the links below for more detailed information on this matter.

http://www.intel.com/support/wireless/wlan/sb/cs-011644.htm Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade

http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm Intel® Wi-Fi Products — Why Doesn't My Laptop Recognize My New Intel Wireless Adapter?

On our best effort to help you, please take a look at the links below that might help you resolve the issue.

http://www.intel.com/support/wireless/wlan/sb/CS-025332.htm Intel® Wi-Fi Products — Resolving Wi-Fi Network Connection Issues

http://www.intel.com/support/wireless/wlan/sb/CS-034658.htm Intel® Wi-Fi Products — Quick Checks That Might Improve or Fix Connection Issues

If after this you still experience issues, please contact your computer manufacturer for other options.

SKim69
Novice
174 Views

First, thanks for your opinion.

I read them all and I understanded about the reasons why wlan adaptor doesn't work.

But, I cannot find the reason which is appropriate with my adaptor.

HP laptop - maybe especially my laptop - doesn't have whitelists about wireless adaptor.

Moreover, booting is going well, and as the uploaded picture, I can find the driver in Control panel and even in CMD.

Most of all, Bluetooth Works!

So, I think it is not hardware problem.

In Windows 8.1 Settings app, I can find this adaptor in Network Section. (Pic 1)

So, please give me another solution.

Thanks.

------------------------------------------- Picture 1 ---------------------------------------

<- Unconnected ------------------------------- Search

Properties

Manufacturer : Intel Corporation

Explanation : Intel(R) Dual Band Wireless-AC 7260

Driver Version : 17.13.11.5

Physical Address (MAC Address) : 00-00-00-00-00-00

Copy

SKim69
Novice
174 Views

I tested bluetooth now, And my BT Headset works very well. And my blackberry phone, too.

Only Wifi Function doesn't works at all. It can't search any wifi nearby.

ASouz7
Honored Contributor II
174 Views

Hello bssj0822,

At this point, it is important that you contact your computer manufacturer as they are the only ones that can provide you a list of approved, tested and validated adapters that are compatible with the system you have and if they have any drivers that would help resolve the issue.

SKim69
Novice
174 Views

Thanks for opinion

I asked to HP support community, and HP says that AMD processor laptop doesn't supports AC7260.

Thanks.

WPott1
Beginner
174 Views

I have 2 computers with AMD processors and Intel AC 7260 cards working just fine in each, but one of those computers had the same problem you're having except for one driver version (17.0.0 worked). A BIOS update on that computer resulted in all the other driver versions working also.

Driver version 17.0.0 worked for me, but all the more recent versions caused that same error for me.

So try this driver

https://downloadcenter.intel.com/download/23707/Intel-PROSet-Wireless-Software-for-Windows-8-1- 17.0.0 for Windows 8.1 from the Intel® Download Center

Whether that driver works or not, you might want to make sure you have the most recent officially released BIOS for your computer.

I hope that helps you and I hope Intel will read this or the e-mail I sent to Support and make their drivers more tolerant or at least advise people who are having the same problem that the older driver might work for them.

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