Problem Code 38

[EdF]

I’m trying to restore internet access to my ASUS laptop and have tried everything. During one such effort, I got a Problem Code 38 for one of the Intel installations; I don’t recall which one. This is low on details, but can anyone advise me about what to do? Thanks.

[Mike_Intel]

Hello EdF,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of your wireless controller?
2. When did you start having this issue?
3. What was the last change made in the system before the issue started?
4. Can you provide screenshot of the device manager if the wireless controller has an error code?
5. For me to review the hardware and the driver installed, please help generate the SSU logs. Please refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello EdF,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello EdF,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

@julie856henry

Thank you for the assistance.

Best regards,

Michael L.

Intel Customer Support Technician