I just bought and installed a new PCIe Wireless AC 7260 adapter and I'm having problems. After I installed the adapter I did a clean install of windows 10 pro x64 build 1607. The device shows up in device manager using the default drivers included with windows but I can't update them. When I install Wireless_19.10.0_PROSet64_Win10 and reboot the device either no longer shows up in device manager or it shows up as disabled. If I try and enable the device it fails and says the device has a problem. At this point the only way I've found to get the device working again is to reinstall windows from scratch. Uninstalling the software and reinstalling the software doesn't fix the issue. Anyone know of a fix for this?
Only integrators and OEMs are allowed to install these adapters.
Please review these two links:
http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005846.html Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?
http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005687.html Regulatory Information Regarding Hardware Installation or Upgrade
Since it not being recognized in Device Manager and/or shows disabled. We recommend the following:
1. Check for possible BIOS updates.
2. Try a different PCIe* slot
3. Make sure the adapter is mounted properly on the slot.
4. Check with ASUS* if this motherboard is fully compatible with this adapter.
Please, let us know as soon as you can.
Intel has just released a new driver package. Could you please be so kind and try it and let us know the results. Try it via a clean installation. Here is how you can do it:
1. Download and save the latest driver: https://downloadcenter.intel.com/download/26346/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Intel® PROSet/Wireless Software and Drivers for Windows® 10 Package version: 19.20.0 - Please bear in my the driver version for this adapter in this package is the 18.104.22.168
2. Then, proceed to the following: Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".
3. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7260 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".
4. Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.
5. Install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all the 3 driver components.
Let us know if this worked for you.
So the Intel ProSet software was not installed so it didn't show up in programs to be removed. It should be noted that the Intel Bluetooth software does show up and is working fine. I did step three but there's no option to delete the driver software since you can't remove drivers built into windows. After removing the software I did a scan for hardware changes but the device doesn't show up. I rebooted and logged back in and still the device doesn't show up. If I view hidden devices the card shows up twice as Intel(R) Dual Band Wireless-AC 7260 and Intel(R) Dual Band Wireless-AC 7260 # 2. When I go into either hidden device it says Currently, this hardware device is not connected to the computer (code 45). To fix this problem, reconnect this hardware device to the computer.
In this case, could you please try the following version 18.40.4. Here is the link to it: https://downloadcenter.intel.com/download/26096 Intel® PROSet/Wireless Software and Drivers for Windows® 10 - Version 18.40.4
Please proceed to a clean installation following the same steps sent to you previously and try the adapter. If after trying this, you notice that this situation persists, could you please be so kind and use the Windows* inbox drivers as you said they work and then provide the logs from this tool? https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility
We are looking forward to hearing from you soon.
https://www.dropbox.com/s/zfgt15mqk9alt4m/InboxDrivers.xml?dl=0 I tried the 18.40.4 drivers and it seemed to make things worse. After I rebooted it took around 10 seconds to login (normally it's like 1 second). When I clicked on the start menu it just clocked. I rebooted and then I was able to login again normally and access the start menu but the device still shows up as disabled. I ran the report twice. Once with the inbox drivers and then again after installing the 18.40.4 drivers.
Thank you for reporting back. We are going to engage additional resources for thorough investigation of this situation and this may take a sometime. In the mean time, please use Windows* inbox drivers. Please rest assured we will advise a soon as possible. Let us know if there is any additional information you would like to add.
Our current solution for this issue is to uninstall the Intel® PROSet Wireless Software and install the standalone driver instead, as suggested by Gize2. We have taken note of this issue and will resolve it in a future software update.
- Driver only for Windows® 10 64-bit: https://downloadmirror.intel.com/26339/eng/Wireless_19.20.0_Driver64_Win10.zip https://downloadmirror.intel.com/26339/eng/Wireless_19.20.0_Driver64_Win10.zip
- Downloads for other versions: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000017246.html http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000017246.html
Please let us know if this doesn't resolve your issue, or if you have additional questions.
Sorry for the late reply but I tried the driver only a few weeks ago and it didn't fix the issue. The PC I was building was for a client and I couldn't wait any longer so I had to return the card and buy another brand. The other brand I bought worked perfectly out of the box with no issues at all. Now hopefully this will get fixed soon because I'd still prefer to stick with Intel. Thanks!
I ran into this using an ASUS Q170-C motherboard with the same 7260 wireless adapter, and I resolved it by only installing the bare driver. When I ran the PROSet setup exe, it disabled the WiFi side of the device exactly as you are describing.
Try completely uninstalling the WiFi PROset software, then install the bare driver using device manager.
We are looking into this and will let you know once we have any new information.
In the mean time, please let us know if you have tried using the driver only, as suggested by Gize2.