Remembering BSSID

Hiroshi_Y · ‎06-02-2023

When connecting to a wireless access point (AP), the load was high and the response was poor, so I intentionally switched to using the SIM card to maintain a stable connection. After that, when I connected to Wi-Fi again, it automatically connected to the closest wireless AP.

<Question>
Is it true for the device (Windows) to remember the previously connected BSSID and continue using it? I contacted Microsoft, and they mentioned that it depends on the driver of the wireless adapter.
Please tell me how to clear or configure BSSID.

OS:Windows 10 Pro
OS:Version 21H2
OS:Build 19044.2965
Processor:11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz

Best regards.

DeividA_Intel · ‎06-05-2023

Hello Hiroshi_Y,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your wireless adapter.

In order to better assist you, please provide the following:

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

2. Is the Bluetooth working?

3. Is this a laptop or desktop computer?

4. What is the brand and model name of your wireless adapter?

5. To confirm, is the adapter connecting to the wrong AP? Or, is it not supposed to connect to any AP?

Regards,

Deivid A.

Intel Customer Support Technician

Hiroshi_Y · ‎06-05-2023

Hi, David A,

＞1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?
The original adapter is.

＞2. Is the Bluetooth working?
No. It isn't working.

＞ 3. Is this a laptop or desktop computer?
A laptop is.

＞4. What is the brand and model name of your wireless adapter?
Intel(R) Wi-Fi 6 AX201 160MHz

＞5. To confirm, is the adapter connecting to the wrong AP? Or, is it not supposed to connect to any AP?
I expected that the laptop released the wrong AP and reconnected neaby the AP.

Regard,
Hiroshi.

DeividA_Intel · ‎06-06-2023

Hello Hiroshi_Y,

Thanks for your response. Based on the information provided, please try the following:

1. Update your Windows version (built: 19045) as well as the optional updates.

2. Perform a clean installation of the Intel driver:

3. Try to forget the wrong Wi-Fi network.

Type Settings in the search box.
Click Network & Internet.
Click Wi-Fi on the left pane of the Network & Internet window.
Click Manage Wi-Fi settings.
Select the network name and click Forget.

4. Try to block the wrong Wi-Fi network. You can check the steps in the following Microsoft forum:

Link: https://answers.microsoft.com/en-us/windows/forum/all/how-to-block-unknown-wi-fi-network-from-appearing/027345e8-899e-413c-957b-0279a866c5d6

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.

Best regards,

Deivid A.

Intel Customer Support Technician

Hiroshi_Y · ‎06-06-2023

Hello, Deivid A,

My explanation was bad.
It's not the wrong AP, there are several same name APs that don't allow for a seamless connection.

So, I couldn't forget the wrong Wi-Fi.

Best regards,
Hiroshi.

DeividA_Intel · ‎06-07-2023

Hello Hiroshi_Y,

Thanks for the reply. In order to continue further, I will need the following:

1. Please, provide more specific details about the issue.

2. Can you provide steps to replicate this issue?

3. Can you provide a video or pictures of the issue?

4. Please, provide the report from the Intel® System Support Utility (Intel® SSU):

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Best regards,

Deivid A.

Intel Customer Support Technician

Hiroshi_Y · ‎06-09-2023

Hello, Deivid A,

I attached a explanation file about this issue.
So, could you confirm it.

And, please give me some time to povide the report you requested.
Because it needs administrator privileges to do this.

Best regards,
Hiroshi.

DeividA_Intel · ‎06-09-2023

Hello Hiroshi_Y,

Thanks for the information provided. I understand that will need more time to gather the report needed, I will be waiting for your next response.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-14-2023

Hello Hiroshi_Y,

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,

Deivid A.

Intel Customer Support Technician

Hiroshi_Y · ‎06-16-2023

Hi, Deivid A,

Sorry for the late reply.

I will get the report from the intel SSU next monday.
Please wait a little bit.

Regards,
Hiroshi.

DeividA_Intel · ‎06-16-2023

Hello Hiroshi_Y,

Thanks for the confirmation. I understand that you will need more time to collect the report, I will be waiting for your next response.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-19-2023

Hello Hiroshi_Y,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Hiroshi_Y · ‎06-21-2023

Hello Deivid A,

I got the report from SSU.
Please check it.

Regards,
Hiroshi.

DeividA_Intel · ‎06-22-2023

Hello Hiroshi_Y,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-23-2023

Hello Hiroshi_Y,

Thanks for your patience. Based on the information provided and the troubleshooting performed so far, I can only recommend you try the following

Steps:https://www.intel.com/content/www/us/en/support/articles/000005546/wireless/legacy-intel-wireless-products.html

Also, I would like to let you know that the networks saved or connected previously are managed by the Operating system (Windows) and not by the drivers or adapter. I recommend you check with Microsoft to confirm if they can provide you with further assistance.

Please keep in mind that this thread will no longer be monitored by Intel.

Regards,

Deivid A.

Intel Customer Support Technician