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Slow upload speed with Intel(R) Wi-Fi 6 AX200 160MHz

Tylerhe
Beginner
2,487 Views

I have a HP EliteBook 845 G7 Notebook with Intel(R) Wi-Fi 6 AX200 160MHz, 

WiFi download speed is good, however the upload speed is very slow.

I have update the driver to latest version. 22.200.0.6 1/17/2023

ISP provides the Internet Plan 1G download /50M upload.

 

Laptop WiFi 5G speed:

Download: 330Mbps

Upload: 0.52Mbps

 

Laptop connects to ethernet cable:

Download: 89.98Mbps

Upload: 40Mbps

 

I have another Acer desktop with Intel(R) Wi-Fi 6 AX201 160MHz.

WiFi 5G speed: 

Download: 600Mbps

Upload: 43Mbps

 

So I can say the slow upload issue doesn't caused by the ISP Modem.

 

I have searched by Google and unable to find the solution.

Could you guys please help?

 

Thanks

 

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1 Solution
Alberto_R_Intel
Employee
2,432 Views

Hi Tylerhe, You are very welcome, thank you very much for providing that information and the SSU report.


Based on the details shown in the SSU report, the wireless driver version currently installed on your computer is 22.200.0.6, which is provided by HP and should be the proper driver for your device since that driver was heavily customized by them to work with your specific platform.

https://support.hp.com/in-en/drivers/selfservice/hp-elitebook-845-g7-notebook-pc/37506818


Even though the Intel® wireless drivers are generic, for testing purposes, please try a clean installation of our latest driver version 22.200.2.1 following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ax200


In the following link, you be able to see the "Advanced Intel® Wireless Adapter Settings" with further suggestions on changes that can be done to the card configuration to attempt to fix the slow upload speed issue:

https://www.intel.com/content/www/us/en/support/articles/000005585/wireless/legacy-intel-wireless-products.html


We also recommend to get in contact with HP Support directly to make sure the latest BIOS version is currently installed on your machine or to gather the instructions on how to update it:

https://support.hp.com/us-en


Once you get the chance, please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician


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5 Replies
Alberto_R_Intel
Employee
2,458 Views

Tylerhe, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before without showing the slow upload speed issue that you are describing?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Tylerhe
Beginner
2,453 Views

Hi Albert,

 

Thank you for your reply.

Please check the answer and SSU result.

 

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

Yes,  one year new.

Was it working fine before without showing the slow upload speed issue that you are describing?

I didn't notice it before until I started to share my screen with my colleague in the Chime meeting  months ago, my screen was loading for long time, the delay was obvious.

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

No hardware update, it is company laptop. Updated the driver for WiFi adapter.

The wireless card, did you purchase it separately or did it come installed on the computer?

Came with the laptop.

Which Windows* version are you using?

OS Name Microsoft Windows 10 Enterprise

Version 10.0.19045 Build 19045

Does the problem happen at home or in the work environment?

Home, I am working form home.

 

Thanks!

 

0 Kudos
Alberto_R_Intel
Employee
2,433 Views

Hi Tylerhe, You are very welcome, thank you very much for providing that information and the SSU report.


Based on the details shown in the SSU report, the wireless driver version currently installed on your computer is 22.200.0.6, which is provided by HP and should be the proper driver for your device since that driver was heavily customized by them to work with your specific platform.

https://support.hp.com/in-en/drivers/selfservice/hp-elitebook-845-g7-notebook-pc/37506818


Even though the Intel® wireless drivers are generic, for testing purposes, please try a clean installation of our latest driver version 22.200.2.1 following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ax200


In the following link, you be able to see the "Advanced Intel® Wireless Adapter Settings" with further suggestions on changes that can be done to the card configuration to attempt to fix the slow upload speed issue:

https://www.intel.com/content/www/us/en/support/articles/000005585/wireless/legacy-intel-wireless-products.html


We also recommend to get in contact with HP Support directly to make sure the latest BIOS version is currently installed on your machine or to gather the instructions on how to update it:

https://support.hp.com/us-en


Once you get the chance, please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician


Tylerhe
Beginner
2,407 Views

Hi Albert,

Thank you very much!  The slow upload issue was fixed after installed the latest driver version 22.200.2.1.

 

 

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Alberto_R_Intel
Employee
2,388 Views

Hi Tylerhe, You are very welcome, thank you very much for your response.


Perfect, excellent, it is great to know that the slow upload speed problem got fixed after installing the latest driver version 22.200.2.1 and now the computer is working properly.


Thank you also for taking the time to share the solution, we are sure it will be very helpful for all the peers looking at this thread.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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