Strange roaming behaviour with card AX211 160 MHz

[MarcosK]

Hello

we have a wireless network with Meraki access points. We see our laptops constantly roaming when users are at their desks, stationary. Roaming occurs even to access points with worse signal. 

Meraki access points were verified and we were told that everything was done.

Is there any advice to try at the AX211 card? we are using the recommended settings by Intel.

Channel Width for 5GHz	Auto (Access Point determines width)
Roaming Aggressiveness	Medium
Throughput Booster	Disabled
Transmit Power	Highest
802.11n/ac/ax Wireless Mode	802.11ax

Thank you

Marcos

[JedG_Intel]

Hello MarcosK,

Thank you for posting on Intel Community Forum.

To assist you effectively with the roaming issues that you're reporting, kindly share the information below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. Do you remember if this issue happened after a new OS update or Wireless driver update?

3. Is this a laptop or desktop system?

4. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

5. How many units are affected?

6. Is this issue happening at home, office environment or both?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello MarcosK,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello MarcosK,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician