Tarjeta Intel AX200 160MHz

[Walterio]

Subject: Intel AX200 not connecting via 802.11ax after clean install of Windows 11 24H2

Message:

Hello support team,

I recently performed a clean installation of Windows 11 24H2, and since then my Intel Wi-Fi 6 AX200 160MHz network adapter no longer connects using the 802.11ax (Wi-Fi 6) protocol. It appears limited to 802.11g or ac.

Here’s what I’ve already tried:

• Installed the latest driver version (23.140.05) from Intel’s official website
• Performed a clean driver installation and removed all older versions
• Verified the adapter’s settings to ensure 802.11ax mode is enabled
• Confirmed my router supports Wi-Fi 6 and broadcasts on 5 GHz
• Disabled power-saving settings
• Ensured Windows Update is not reverting the driver version

Despite these steps, the system does not seem to recognize 802.11ax capability. I would appreciate confirmation if this is a known compatibility issue with Windows 11 24H2 or a bug, and whether a fix is planned.

Thank you in advance for your assistance.

[JedG_Intel]

Hello Walterio,

Thank you for posting on Intel Community Forum.

To properly address your concern, please share the information below.

1. Is this a laptop or desktop system?

2. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

3. Is this issue happening at home, office environment or both?

4. Do other systems capable of connecting to the 802.11ax network?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Walterio,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Walterio,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician