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The event viewer is flooded with "netwtw06" information, experiencing blackscreen and NDIS fatal

vutd
New User
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My network card ( ax210 ), running at 23.110.0.5, is experiencing unstability recently, blackscreen (just goes black and everything freezes, i have to force restart the laptop), a lot of "Either the component that raises this event is not installed on your local computer or the installation is corrupted" events (the moment after the computer has booted into windows), and high ping (first or second times of pinging dns server, ping is very high, after that everything goes back to normal), first time i post here so if you need me to provide something, feel free to tell me, thanks

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JedG_Intel
Moderator
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Hello vutd,

 

Thank you for posting on Intel Community Forum.

 

To address the issue effectively, kindly share the details below

 

1. Were you able to have wireless connection in a normal/expected performance before?

2. Do you remember if this issue happened after a new OS update or Wireless driver update?

3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

4. How often do the blackscreen freezes happen?

5. Do blackscreens happen only when using Wi-Fi, or also when offline?

6. What is the full model of the laptop? Kindly share the link to it if possible.

 

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

 

I look forward to your response.

 

Best regards

Jed G.

Intel Customer Support Technician


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