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Ubuntu 20.04 LTS driver Intel Wi-Fi 6E AX210 160MHz

mailsanchu
Novice
2,859 Views
I have Wi-Fi 6 AX210 160MHz card on ubuntu 20 04, and I am unable to scan the WIFI 6E AP But I am not able to connect to it. How can I solve this? Any advise
 
 

uname -a gives me the following output 5.15.0-69-generic #76~20.04.1-Ubuntu SMP Mon Mar 20 15:54:19 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

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Alberto_R_Intel
Employee
2,821 Views

mailsanchu, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Were you able to scan and connect to the 6E AP before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-linux-operating-system.html?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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mailsanchu
Novice
2,814 Views

What is the model of the motherboard? DELL 

If this is a laptop, what is the model of it? Precision-7760

Is this a new computer? 6 months old

Were you able to scan and connect to the 6E AP before on this specific machine? Nope

If yes, when did the issue start?N/A

Did you make any recent hardware/software changes that might cause this issue? No

The wireless card, did you purchase it separately or did it come installed on the computer? Installed with computer

Does the problem happen at home or in the work environment? ALL Environements

 

Report attached

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Alberto_R_Intel
Employee
2,793 Views

mailsanchu, Thank you very much for providing that information and the SSU report.


For this scenario, it is important to mention that all the drivers that we have available on our official website were tested and validated for Windows* as Operating System:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ax210


Additionally, we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.


I looked on HP's website and also they do not have a wireless driver available for Ubuntu 20.04.6 LTS version: 

https://www.dell.com/support/home/en-us/product-support/product/precision-17-7760-laptop/drivers


Based on that, I will do further research on this matter to try to find a possible solution for this matter or to direct you to the proper department for support. As soon as I get any updates, I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician

 


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Alberto_R_Intel
Employee
2,749 Views

Hello mailsanchu, I just received an update on this matter.


While we are still working on this matter, we suggest to upgrade your kernel to the latest stable version available. If the issue continues after that, then please provide a dmesg log file.


Regards,

Albert R.


Intel Customer Support Technician


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mailsanchu
Novice
2,746 Views

I am on the latest firmware for ubuntu  20.04 

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Alberto_R_Intel
Employee
2,721 Views

mailsanchu, Thank you very much for your response.


We are sorry to hear the issue persists even though you are on the latest firmware for Ubuntu* 20.04.


We will be more than glad to further assist you. For us to be able to do so, please provide the dmesg log file.


Regards,

Albert R.


Intel Customer Support Technician


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mailsanchu
Novice
2,698 Views

Can I send the dmesg file in private?

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Alberto_R_Intel
Employee
2,696 Views

mailsanchu, Thank you very much for your reply.


Sure, of course. I will send you an email for you to reply to it with the file. Please verify your inbox.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
2,647 Views

Hello mailsanchu, I just received an update on this matter.


While we are still working on this subject, could you please try to reset the network settings in Ubuntu? Some steps can be found here:

https://linuxhint.com/restarting_network_ubuntu/

 

Regards,

Albert R.


Intel Customer Support Technician



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mailsanchu
Novice
2,564 Views

I have done these steps many times. No luck

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Alberto_R_Intel
Employee
2,537 Views

mailsanchu, Thank you very much for confirming those details.


We are sorry to hear the issue remains after trying those steps.


We will continue working on this case. As soon as I get more information, I will post all of it on this thread.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
2,475 Views

Hello mailsanchu, I just received an update on this matter.


After reviewing the case, for this scenario, we recommended to use the latest mainline kernel 6.2 which will contain the Wi-Fi firmware ver. 72.

If the system still can't scan the 6E channels with kernel 6.2 (Wi-Fi ver. 72), then please try to:


Update the BIOS to the latest version, and check with Dell Support if the system BIOS blocks the 6E channels:

https://www.dell.com/support/home/en-us


Check this issue with Ubuntu Support or with the manufacturer of the wireless router :

https://ubuntu.com/support/community-support


Regards,

Albert R.


Intel Customer Support Technician


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