Unable to Create 5GHz Hotspot on Ubuntu 24.10 using Intel AX210

[Swarna_123]

Hi,

Refer to the previous ticket: https://community.intel.com/t5/Wireless/Unable-to-Create-5GHz-Hotspot-Using-Intel-AX210-on-Ubuntu-24-10/m-p/1659884/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE02OTlNU0tNMTZNSk9MfDE2NTk4ODR8U1VCU0NSSVBUSU9OU3xoSw#M57831

We are creating 2.4GHz and 5GHz hotspots on Ubuntu 24.10 using the Intel AX210-PCIe Wi-Fi card. While the 2.4GHz hotspot works as expected, we are unable to create the 5GHz hotspot and encounter the following error when attempting to do so:

Error: Connection activation failed: 802.1X supplicant took too long to authenticate.
Hint: Use 'journalctl -xe NM_CONNECTION=b8abc296-fc84-44c7-8d6b-f066ec551e1a + NM_DEVICE=wlp11s0' to get more details.

Here is the system configuration and attached the logs & SSU report for reference:

*-network
description: Wireless interface
product: Wi-Fi 6E(802.11ax) AX210/AX1675* 2x2 [Typhoon Peak]
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:0b:00.0
logical name: wlp11s0
version: 1a
serial: 30:05:05:93:e0:e5
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=6.8.0-50-generic firmware=86.fb5c9aeb.0 ty-a0-gf-a0-86.uc latency=0 link=no multicast=yes wireless=IEEE 802.11
resources: irq:16 memory:80a00000-80a03fff

device name: Intel AX210

driverversion=6.8.0-50-generic 
firmware=86.fb5c9aeb.0 ty-a0-gf-a0-86.uc

Are there any additional steps or configurations required to enable 5GHz hotspot functionality?

[JedG_Intel]

Hello Swarna_123,

I understand that you are having challenges with creating 5Ghz hotspot. Please share the additional information below.

1. What is the full model of your router?

2. Were you able to create a 5Ghz hotspot previously?

3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

4. Screenshot/photo of the error message?

5. Is this a laptop or desktop system?

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Swarna_123]

Hi @JedG_Intel 

Please find below the details as requested:

1. What is the full model of your router?
---> Intel AX210 Wi-Fi 6E (802.11ax) AX210/AX1675 2x2 [Typhoon Peak].
We are validating the hotspot functionality on the Intel AX210.

2. Were you able to create a 5Ghz hotspot previously?
--->No, we were not able to create a 5 GHz hotspot previously.

3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
--->Yes, this is the original adapter that came pre-installed in the system. We have not installed a new adapter recently.

4. Screenshot/photo of the error message?
--->Yes, please check the attached screenshot.

5. Is this a laptop or desktop system?
--->This is a desktop system running Ubuntu 24.04.

[JedG_Intel]

Hi Swarna_123,

Thank you for sharing all this information. I will be investigating this matter and I'll get back in touch with an update.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Swarna_123,

Upon checking, Regulatory limitations exist in certain countries, where hotspot is not allowed to operate on the 5GHz band by itself. I will send you an email to gather more information and please check your inbox at your earliest convenience.

Best regards,

Jed G.

Intel Customer Support Technician