Hi All,
I'm using Alienware 17 R4 Windows 11. I recently updated my Wifi card from the default Killer 1535 to Intel®Killer™ Wi-Fi 6 AX1650. I uninstalled the old drivers and did a new installation of the drivers (https://www.intel.com/content/www/us/en/support/articles/000058906/wireless/wireless-software.html).
I'm unable to connect to the already added Bluetooth devices or remove the existing devices from the windows menu. It shows "Removing device" and after a minute shows "Remove failed".
I also tried to remove the devices from Regedit. But still I'm unable to pair the same Bluetooth devices with the new card.
Wifi connection seems to be working without any issues. I have issues only with the Bluetooth devices (headphones and speakers).
Please let me know how to solve this or what guide to follow to solve this issue.
Thanks
Hi All,
Thanks for all the replies. My main issue was not with Bluetooth driver not working or with Windows 11 not supporting bluetooth. New Bluetooth devices are working without any issues and wifi also works well. The only issue is with Bluetooth devices added with the older network card, these devices are not removable since it is not attached to the current network adapter (or added with the current network adapter).
However, I have followed this guide - https://mostechtips.com/solved-cant-remove-bluetooth-device-in-windows-10/ (Method 3 and 4).
Cleaning only Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Devices was not enough. So, what I did was search for the Bluetooth device name in the registry editor. Remove all entries (folder containing the Bluetooth name, if not possible just the file). I know this is risky - You need to make sure you are not deleting anything else except the Bluetooth-related stuff (If not a clean install of windows may be needed).
Once this is done, restart the device and add the new device. Sometimes the old device is still shown in the devices (in settings), however, you will be able to add the new device now.
To Intel: Please let us know if there is any way to unlink or remove the Bluetooth device from the older Adapter. This would be really helpful.
Thanks All,
Hari
連結已複製
Thanks for providing the processor model number.
A clean install of WINDOWS 10 is needed because you mucked with the registry and your processor is not supported by Windows 11.
Also, how did you verify that the new wifi was supported by your hardware? Did you confirm with DELL?
Your configuration is not supported.
Doc (not an Intel employee or contractor)
[Waiting for Windows 12]
Not true. There is only a list of supported processors (from Microsoft), and the i7-7700HQ is not on it. Anything else, and you are on your own.
The op is simply not supported, and you should not be pushing such rubbish about "limited mode".
Doc (not an Intel employee or contractor)
[Waiting for Windows 12]
You should read:
You will not find the i7-7700HQ in the list of "supported" processors. When you have trouble, what do you think Microsoft will tell you?
When you install W11 on this processor, does it say it is "partially" supported? If you were running W10, in Windows Update, does it say your device can run W11? No, it does not.
Have you bothered reading Microsoft's disclaimer about running W11 on unsupported processors?
I know very well what the criteria for support is. There is no "partially" supported. If that were the case, then why the above two links?
You want to be a hack, be my guest. But, do not confuse users regarding this issue. And, do not embarrass yourself with something you do not understand.
Doc (not an Intel employee or contractor)
[Waiting for Windows 12]
The two links I provided are all that is important. Get Microsoft to modify their documents if you think you are correct. Did you even bother to read those documents? Do you understand them? Do you understand what the word "supported" means?
Everything is clear to me.
Doc (not an Intel employee or contractor)
[Waiting for Windows 12]
Yes, it is clear that Microsoft does not support these 7th gen processors. Provide proof that Microsoft does, rather than a bunch of lip service. Provide a link that says it is supported. Other than that, you can move on.
Doc (not an Intel employee or contractor)
[Waiting for Windows 12]
Delete the device along with the driver in Device Manager, and then additionally delete the old Network and Bluetooth driver using Driver Store Explorer.
Download and install the latest drivers version 22.110.0.2 (bluetooth, network).
If you bought an AX1650x (200NGW) PCIe adapter, then it should work fine.
The AX1650x (200NGW) PCIe adapter should work without problems!
Remove the device in Device Manager and outdated drivers using Driver Store Explorer, and then install the current driver for BT and Wlan version 22.110.0.2.
Please do yourself a favor and NOT use 3rd party driver sites like station-drivers. You never know what information from your machine they are uploading (and to what country it is going), and you never know what payload is in the packages they are downloading.
Doc (not an Intel employee or contractor)
[Waiting for Windows 12]
