Unable to detect Bluetooth keyboard and cant disable Bluetooth discovery

[HuozenShuyuki]

Updated Intel Bluetooth driver to version 22.70.2
I am connected to Bluetooth speaker and worked very well
but still unable to detect my Bluetooth keyboard not sure about Bluetooth mouse

also another problem in more option I uncheck the part where this laptop is discoverable,

but when I check in my phone I can still detect my laptop Bluetooth still turned on

[David_G_Intel]

Hello HuozenShuyuki

Thank you for posting on the Intel️® communities. Please share more information with us:

• Are you having issues on Wifi too?
• When did it start to happen?
• Do you remember if this issue happened after a new OS update or Wireless driver update?
• Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
• What OS version are you using?
• What adapter model do you have?
• Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
• What steps do you take to reproduce your issue?
• Were you able to have you wireless connection in a normal/expected performance before?
• Have you installed any recent software or hardware in your system?
• Have tried a roll back to a previous driver version for testing?
• Provide the Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

 Regards, 

David G 

Intel Customer Support Technician 

[HuozenShuyuki]

• no Wi-Fi issue 
• after using Bluetooth more often than normal
• no sadly but I found out my wireless driver was also not updated according to the intel website but not in laptop update service so I went and updated my wireless driver
• not a new computer
• 64 bit OS not sure if this is what you are looking for
• a18-150p1a
• using the original adapter charger
• the Bluetooth now works on my Bluetooth keyboard , what I did was cut off net uninstall both Bluetooth and Wi-Fi driver then reboot while then install Bluetooth then Wi-Fi , it now works but the laptop is still discoverable even when I uncheck it
• still normal
• update from service update, but i dont recall the last one
• roll back to previous I dont know which so never tried

from the detailed view

check file

discoverable Bluetooth laptop still not fix

[David_G_Intel]

Thank you for the update, you're using the latest generic Intel driver. Please try the latest customized driver provided by the laptop manufacturer:

• https://www.asus.com/supportonly/G731GT/HelpDesk_Download/

When you try the latest driver, make sure to follow the steps from our article:

• Uninstalling the Wi-Fi/Bluetooth® Driver for Your Intel® Wireless Adapter
  • https://www.intel.com/content/www/us/en/support/articles/000005756/wireless/legacy-intel-wireless-products.html

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician  

[HuozenShuyuki]

Hi sorry for the late notice
i have found the link before and i have already done that

[David_G_Intel]

@HuozenShuyuki Before we close this thread, the best recommendation is to check with the system manufacturer as this doesn't seem to be related to drivers or software configuration.

Regards, 

David G 

Intel Customer Support Technician