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idata
Community Manager
4,085 Views

Unable to uninstall Intel PROSet/Wireless Wifi Software

I am trying to uninstall version 14.3 of this software so I can install the new 15.3 version.

It always fails with the message above. This occurs whether I try to repair, change, uninstall or upgrade directly to the new version.

How can I fix this?

thanks,

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3 Replies
Victor_B_Intel
Employee
1,144 Views

Thank you for your post Brian,

 

Please note that the latest version no longer uses the Intel(R) My WiFi technology; it uses the Intel® My WiFi Dashboard.

To do a clean install of the drivers and software see the following steps:

 

First download and save to your desktop the latest drivers and software package (file: Wireless_15.2.0_s32.exe)

 

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3407&DwnldID=21560&ProductFamily=Wirel... http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3407&DwnldID=21560&ProductFamily=Wirel...

 

Then download and save to your desktop the dashboard software: (file:

Intel_My_WiFi_Dashboard_15.2.0_s32.msi)

 

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3407&DwnldID=21562&ProductFamily=Wirel... http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3407&DwnldID=21562&ProductFamily=Wirel...

 

1. Remove the Intel® PROSet software from Control Panel\ Control Panel home\ programs, 'uninstall a Program', check also for any other PROSet software and uninstall it too.

2. Go to 'Start' right-click on 'Computer' click on device manager (on the left panel) click on "Network Adapters"\Double-Click the adapter name\Drivers Tab and click on the "Uninstall" button if present.

3. Remove the Wireless folder found at C:\Users\YOUR_PROFILE_NAME\AppData\Roaming\Intel. (if you do not see the "AppData" folder you need to "unhide " it, pres 'alt' click on tools then 'folder options' in folder options click on 'view' then select "Show hidden files, folders and drives" then click ok )

4. Install the latest drivers. (Right-click on the icon of the driver, and click on "run as administrator", click next, then accept the agreement, select "Custom installation' make sure all the features are available, no red "X" marked)

5. Right-click on the icon of the Intel® My WiFi Dashboard and click on "run as administrator" to Install the dashboard.

I hope this helps

idata
Community Manager
1,144 Views

I downloaded this file: Wireless_15.3.1_s32.exe which is the latest version.

As i stated in the original post, I cannot perform step 1 because the uninstall fails.

The image shows the error I get when I try that.

Please tell me how to get around this error.

idata
Community Manager
1,144 Views

Found a solution.

I used the MS fixit in this KB article and was able to uninstall

 

http://support.microsoft.com/kb/2438651 http://support.microsoft.com/kb/2438651

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