User unable to install Bluetooth drivers on re-installed Windows 11, computer uses AC7260

[KCFlood]

Hello Intel Community,

(Don't have a lot of information sorry)

Helping a user who's re-installed Windows 11, computer uses AC7260 - he says AV is blocking his bluetooth from installing/working. We think he may be trying to install the wrong driver(s)...

*Looking at the Intel support pages we've found Intel® Wireless 7260 Family and Intel® Dual Band Wireless-AC 3160 Discontinuation Notice & the driver(s) Wi-Fi 21.10.1 May 21st 2019
Bluetooth 21.10.1 May 21st 2019.

---------------

He's trying with BT-22.160.0-32-64UWD-Win10-Win11.exe

The image shows the error he's given us: it translates to:

Unable to save value

C:\Program Files (x86)\Intel\Bluetooth on key

Software\Microsoft\Windows\Defender\Exclusion\Paths.

Make sure you have sufficient access to this key or contact the support team

Can anyone help please? 

Many thanks in advance!

Cheers,

KCF

[n_scott_pearson · Accepted solution]

You are correct. The user should be installing the older installation packages, not the most recent (which do not have driver files for these legacy adapters).

...S

[KCFlood]

Hello @n_scott_pearson , 

Thank you so much for the quick & comprehensive response!

Very much appreciated!

Cheers