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Very slow connection while connected with VPN

PhiMac
Beginner
983 Views

When connecting via professional VPN platform we get a very slow download speed, upload stays the same. We did everything possible, when connecting with an external Wifi adapter there is no problem at all, all other devices have no problems with the VPN.

Intel(R) Wi-Fi 6 AX200 160MHz

Is the Wifi defect or can it be something else?

I added some more information, the VPN used to work without any problems and suddenly started to give problems. I added some info as screen shots and the system info you required via SSU.

 

Best regards!

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6 Replies
Jose_Intel
Employee
959 Views

Hello @PhiMac

 

Thank you for posting on the Intel️® communities.   


I noticed that your system is running with 2 different adapters for the wireless connection. In this case, we are going to test only with the Intel® Wi-Fi 6 AX200 (Gig+).


Please perform a clean installation of the driver. Download the file from here: 22.240.0.6

 

1.    Go to Device Manager.

2.    Expand the Network Adapters category.

3.    Right-click your Intel Wireless Adapter and choose to uninstall it.

4.    Make sure to the option to Delete the driver software for this device is selected.

5.    Repeat steps A through D until the option to Delete the driver software for this device is greyed out.

6.    Locate the driver you downloaded, Right click it and select Run as administrator, then follow the installation wizard to completion.


Best regards,

Jose B.

Intel Customer Support Technician


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Jose_Intel
Employee
918 Views

Hello PhiMac


We hope you are doing fine. 


Were you able to perform the clean installation? 

Let us know if you still need assistance. 


Best regards,  

Jose B.   

Intel Customer Support Technician 


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PhiMac
Beginner
899 Views

Hi!,

 

Sorry for my late response I'm afraid the customer could not be contacted yet, I will let you know when I can!

 

Best regards!

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Jose_Intel
Employee
880 Views

Hello PhiMac

 

Thank you for letting me know.

 

Please keep us updated.

 

Best regards,

Jose B.

Intel Customer Support Technician


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Jose_Intel
Employee
815 Views

Hello PhiMac

 

We hope you are having a nice day. 

 

Were you able to verify the clean installation? 

Let us know if our assistance is still needed. 

 

Best regards,  

Jose B.   

Intel Customer Support Technician 


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Jose_Intel
Employee
782 Views

Hello PhiMac

 

We hope you are having a nice day. 

 

We have not heard back from you. So, we will close this thread. If you need any additional information, please contact the system manufacturer. 
Please note that this thread will no longer be monitored. 

Thank you for understanding. 

 

Best regards. 

Jose B.  

Intel Customer Support Technician. 

 

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