Why is Intel Connectivity Performance Suite (ICPS) in computer when this is not supported by the PC

[Raito]

Hello!

we have one user that experienced that this popup window shows up everytime he starts up his HP ZBook Firefly 16 inch G11 Workstation PC (Screenshot)

The translation basically says that the Intel Connectivity Performance Suite cannot run with the current configuration. We have uninstalled this manually from his computer.

The end user needs some answer why this program is installed in his computer at the first place when this is incompatible with his device and concerns about security hole when it comes automatic updates from Windows update & HP Support assistant. Is this possible to get a written info about this so that we are reassured that this is not going to be security hole?

Is this the right place to take contact about this?

[DeancR_Intel]

Hi Raito,

Thank you for contacting Intel regarding the Intel Connectivity Performance Suite (ICPS) appearing on your HP ZBook Firefly 16 inch G11 Workstation PC despite being incompatible with the device configuration.

I understand your concern about why this software was installed on a system where it's not supported, and I appreciate you bringing up the security considerations regarding automatic updates from Windows Update and HP Support Assistant.

To better assist you with this inquiry and provide you with the detailed information you're seeking, could you please run the Intel System Support Utility and provide the report? You can download it from: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

This will help me analyze your system configuration and understand why ICPS was installed despite the compatibility issues. The SSU report will also help me provide you with accurate information about the software installation and any potential security implications.

Yes, you've contacted the right place for this inquiry. Intel Customer Support can provide you with the written information you need regarding ICPS installation, compatibility, and security considerations for your organization's peace of mind.

I'll work with you to get the answers you need about this software installation and address your security concerns.

Best regards,

Dean R.

Intel Customer Support Technician