I have a HP ProBook G3 with an Intel 3165 WiFi card that's running Windows 7 at the moment. My internet connection is 40Mbps, but my ProBook is typically only getting speeds between 3-10Mbps where my other devices - PCs, iPad and phone are usually 35Mbps or more. It's also dropping the connection every few minutes. It's doing this in Windows 10 and Linux, so I don't think it's the OS. When I first got my ProBook, HP support helped me get it running normally, but unfortunately, my warranty has expired. So far I've tried both the HP and Intel drivers for the ProBook, but that has not fixed the problem. Is there something I can do to fix this? Thanks for any help.
Thanks Wanner. I actually joined the forum a few weeks ago, but when Intel did the forum maintenance, my post and user name somehow disappeared.
I checked the wireless settings and all were as they were supposed to be.
Currently, I am using the Intel Windows 7 driver downloaded from Intels website. Previously, I was using the HP driver, downloaded from their site.
I did set the power management to the highest and the first time I speed tested it, it hit 28Mbps, but when I rebooted, it was back to 3-10Mbps and the upload was sub 1Mbps.
I've had the same CenutryLink Actiontec modem/router running at 40Mbps for about eight years now. During that time I've probably had 20-25 devices – be it PCs, Tablets, Phones, Gaming Devices, etc., connected to my router and this is the first that's had a performance issue. I don't know what would be causing an issue.
When I go on other devices, I can usually see 5-10 other networks to connect with, but the 3165 only sees my router only. When I was running Windows Update via Ethernet(so it was close the router) and unplugged the cable, the notebook hit 30Mbps, but as soon as took the notebook to the living room about 15 feet away, it was back 3-10Mbps with frequent dropped connections. I hope this helps. Thank again.
Thanks Wanner. I am now using the latest driver, 188.8.131.52, but it seemed worse than the older one as I couldn't get it connect long enough to run a speed test. I did notice when I take my notebook upstairs, the connection is more solid and speeds are better, 10-15Mbps, but that's still half what it should be. When I'm downstairs, unless I'm in the same room as the router, it doesn't perform particularly well. The downstairs is 60% of the living space in my house, so not be able to use it downstairs is not a good solution. None of my other devices has any issues being used downstairs, so I don't understand why this is so troublesome. Thanks again.
Thanks Wanner.. I believe I'm using 2.4GHz.
No, the signal strength is not very good when I'm not in the room with the router. I was using netsh and the signal strength 99% next to the router, but varied from 10 to 99% when outside that room. When it's higher, it performs better. When it's at 10% I barely got internet.
When I'm in the room with the router, I'm get anywhere from 25-35Mbps, which is around what my other devices get,maybe a little slower. Generally speaking it works better upstairs than down, but eariler today that was reversed. When I used it a bit ago it was back to working better upstairs than downstairs.
Thanks for the reply Wanner. I've had this setup for eight years and every other device I've used with it has worked without issue, even at 2.4GHz. While it's had a few moments where it's worked OK, for the most part it's never worked properly(regardless of the OS, which makes me think it's a hardware problem), so I think calling the performance issues random would be inaccurate. It may be the card or perhaps the antenna, I couldn't tell you, but in practical terms, I have a notebook that's of no use to me. I should have been more on the ball with HP, but was busy and not using my notebook much, so it wasn't a priority at the time. If there's anything else I can try to fix it, it would be greatly appreciated. Thanks again.
Thanks Wanner. I think I'll have to call the phone company to change the Channel on the on the router, which I will do soon.
Are you speaking of changing the from 2.4GHz to 5GHz on the router or the WiFi card? If it's the router, it's pretty old, so I'm not sure it does 5GHz, but I'll look into it.
Yes, I bought the notebook directly from HP and the card was installed.
I tried re-seating the card, but it didn't seem to make any difference. Thanks again.
Thanks Wanner.. I'm not sure 11ac means. My router is an Actiontec C1000A. Right now it's set up to do B/G/N. I don't see an option for 11ac or 5GHz. According to the router, I'm running the latest firmware. Thanks again.