Wireless
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Wi-Fi 6 AX200 160Mhz connected using AC protocol

khanhtr
Beginner
637 Views

Specs:

- HP Pavilion 15.6 Laptop PC 15-eh 1000 (2H5A7AV)

- Win10

- Linksys MX10 Velop AX 5300 Mesh WiFi 6, WiFi mode set to Mixed, Security mode set to WPA2 personal

- AX200 160Mhz driver version: 22.90.0.5 installed using Intel driver & support assistant

Issue:

Connected to router but windows WiFi properties showed it is using WiFi 5 (802.11ac) protocol.

 

 

 

 

 

0 Kudos
1 Solution
khanhtr
Beginner
543 Views
Hi David,
I installed latest Bluetooth driver using Intel driver & support assistant. Surprisingly it fixed the issue.
Updating AX200 driver only did not fix the issue. Both AX200 and Bluetooth drivers must be updated to latest version

View solution in original post

4 Replies
David_G_Intel
Moderator
611 Views

Hello khanhtr


Thank you for posting on the Intel️® communities. Please share with us the following:

  • Can you explain the problem with the system in more detail?
  • Do you get any Bluetooth issues
  • When did it start to happen?
  • Do you remember if this issue happened after a new OS update or Wireless driver update?
  • Which BIOS version do you use?
  • Is this issue happening at home, office environment or both?
  • Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
  • What Windows build are you using?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
  • Have you checked if this issue happens on different networks?
  • What steps do you take to reproduce your issue?
  • Were you able to have you wireless connection in a normal/expected performance before?
  • Have you installed any recent software or hardware in your system?
  • Have tried a roll back to a previous driver version for testing?
  • Which driver versions did you test?
  • Have you rebooted your access-point, router, modem?


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
586 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


khanhtr
Beginner
544 Views
Hi David,
I installed latest Bluetooth driver using Intel driver & support assistant. Surprisingly it fixed the issue.
Updating AX200 driver only did not fix the issue. Both AX200 and Bluetooth drivers must be updated to latest version
David_G_Intel
Moderator
526 Views

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

  

Best regards, 

David G 

Intel Customer Support Technician 


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