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ax200 pci rad not working on linux 5.13

ivan_greek
Beginner
1,063 Views
hi, i have a new pci express card with the ax200 intel chipset, but this not work, here the logs of the kernel: iwlwifi 0000:07:00.0: Failed to start RT ucode: -110 iwlwifi 0000:07:00.0: WRT: Collecting data: ini trigger 13 fired (delay=0ms). iwlwifi 0000:07:00.0: Failed to run INIT ucode: -110 this is the kernel: Linux pve-plus 5.13.19-1-pve #1 SMP PVE 5.13.19-2 and i add the firmware proposed for this specific chipset [iwlwifi-cc-a0-46.ucode] but the kernel load the version 63.c04f3485.0 cc-a0-63.ucode. how can I fix this? any suggestions?
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11 Replies
DeividA_Intel
Moderator
1,044 Views

Hello ivan_greek,  



Thank you for posting on the Intel® communities.   


  


In order to better assist you, please provide the following:  

  


1. The brand and model number of your system. You can also provide the Intel® System Support Utility for the Linux* Operating System for more details: https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-li...

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. Is this a laptop or desktop computer? 

4. When did the issue start?

5. Which was the old wireless card?



Regards,  


Deivid A.  

Intel Customer Support Technician  


ivan_greek
Beginner
1,004 Views

1. The brand and model number of your system. You can also provide the Intel® System Support Utility for the Linux*

 

here the log -> https://pastebin.com/raw/5jih6Mzw

 

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

 

i install the pci-express wifi card later

 

3. Is this a laptop or desktop computer?

 

nope is a micro server -> https://buy.hpe.com/us/en/servers/tower-servers/hpe-proliant-microserver-gen10-plus/p/1012241014 

in this machine i run proxmox with this kernel

Linux pve-plus 5.13.19-1-pve #1 SMP PVE 5.13.19-2 (Tue, 09 Nov 2021 12:59:38 +0100) x86_64 GNU/Linux

and this debain version:

11.1

 

4. When did the issue start?

 

at the begining:

1- install SO [proxmox]

2- physically install the card

2- try to use this pci-express wifi card

 

5. Which was the old wireless card?

 

? there was  no old wireless card

################

Now i try with the last ubunut 21.10 live  OS, maybe i can understand if whether it is a hardware defect of the card or a wrong kernel configuration or a firmware bug...

add some others logs in the message. thx

ivan_greek
Beginner
998 Views

i try with no success ubuntu 21.10 live, it give me the same error., maybe is there a hardware problem?

here the screen of the error -> https://ibb.co/8PPVm1H

ivan_greek
Beginner
996 Views

another info i forget to add before...

secure boot disabled:

root@pve-plus:~# mokutil --sb-state
SecureBoot disabled
DeividA_Intel
Moderator
983 Views

Hello ivan_greek, 



In order to help you further, run the following commands on the latest Ubuntu version and attach the results.



1. Run the following commands and send us the outcome:  


· modinfo iwlwifi > If there is no output, then the module isn’t installed this is the distribution installation issue.  

· lsmod | grep iwlwifi > If the result is empty, the driver hasn't been loaded. Most likely to be a distribution issue.  

· To verify, please type: dmesg | grep iwlwifi > If the result is empty, the driver wasn’t initialized and this is a distribution issue. If there is a result populated, proceed with the next step.   

· dmesg | grep “no suitable firmware found!” > If the result is not empty, it means you don't have a suitable FW (api mentioned in the dmesg).  

· Please visit here: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi for supported FW, or here https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/ for the latest versions.  


2. If the above steps don't work, collect the debug data:  

Type: dmesg | grep ASSERT   


If the output is empty, please follow this wiki: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi/debugging to extract dmesg and trace-cmd.  


If the output has value, please collect it from the wiki FW dump too.  




Best regards, 


Deivid A.  

Intel Customer Support Technician 


ivan_greek
Beginner
971 Views

ok, i add the logs

DeividA_Intel
Moderator
968 Views

Hello ivan_greek, 



Thanks for all the information provided, I will proceed and check this issue internally. As soon as I have any details I will let you know.




Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
908 Views

Hello ivan_greek, 



I will ask you for some information by email to the e-mail address associated with your community profile. This is to avoid sharing sensitive information in the thread.



Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
833 Views

Hello ivan_greek, 


In order to help you further, please try the following:


1. Try x1, x4, or x8 slot instead (if available)

2. Try to disable secure boot in BIOS 


If AX200 still doesn't work, this may be an interoperability issue with this HPE system, the riser, or the M.2 to PCIe convector. If that is the case, I recommend you check further with the system manufacturer.



Regards,   


Deivid A.  

Intel Customer Support Technician 


ivan_greek
Beginner
778 Views


1. Try x1, x4, or x8 slot instead (if available)

there is not any  others pci-express slot


2. Try to disable secure boot in BIOS 


secure boot is already disabled


If AX200 still doesn't work, this may be an interoperability issue with this HPE system, the riser, or the M.2 to PCIe convector. If that is the case, I recommend you check further with the system manufacturer.

I have already opened a report but they have not answered yet, if it was a problem of the hpe server firmware changing wireless card would not change anything? thx

DeividA_Intel
Moderator
765 Views

Hello ivan_greek, 


Thanks for the information provided. In this case, the best action to take would be to confirm with the motherboard manufacturer to confirm which wireless adapters are compatible with their board. However, we cannot confirm that it will fix the issue.  



Regards,  


Deivid A.  

Intel Customer Support Technician  


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