Wi-Fi 6 AX201 not operational

[Evan777713]

Take a look at the picture, it speaks for itself. Tried resetting, wiped computer and restarted, etc. nothing helped

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Evan777713]

I am not able to get Wi-Fi to even appear to connect to

[AlHill]

On another device, download the tool and put it on a stick.

https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?

On the device in question, load the tool from the stick.

Run the tool and save the output to a text file on the stick.

On the device where you downloaded the tool, load the text file into this thread.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Evan777713]

I don’t have another device at the moment. Can you at least tell whether it looks like a hardware problem that I will have to go get fixed ?

[AlHill]

Too many questions without more information.

What is the model number of your laptop/desktop?

What OS and revision?

Did you install the OS?  If so, is the wifi driver inbox?

If you installed the OS, did you also install the chipset inf?

If your laptop/desktop came with windows and drivers installed, has the wifi ever worked?

Do you have access to a LAN connection?

Have you ever run windows update on this device?

What is the revision of the wifi driver?

Is wifi turned on in your OS?

Etc., etc., etc.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Evan777713]

It’s an MSI Stealth 15M ab year and a half old. Never opened it up or changed anything, have latest windows updates and all drivers were updated. I was on Wi-Fi, picked up the laptop to move it and it cut out, now gives me errors 43 and 10 and says not operational

[AlHill]

Is there a switch on the laptop or a function key that can turn wifi off and on? 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[AlHill]

You may want to open up the laptop to see if the wifi card is firmly seated. 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[AlHill]

I assume turning the laptop off and back on solved the problem?

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Evan777713]

No, no dedicated keys or shortcuts

[DeividA_Intel]

Hello Evan777713,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Wi-Fi 6 AX201 (Gig+).   

In order to better assist you, please provide the following:  

1. Does the issue persists?

2. Is this the original wireless adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. What is the BIOS version installed?

4. What is the operating system installed, as well as the version and build?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello Evan777713,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Evan777713,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician