Wi-Fi 6E AX210 card frequently disconnecting

[ssss2]

About four weeks ago, I decided to upgrade my old built-in Wi-Fi adapter to the AX210. Unfortunately, I immediately began experiencing frequent and continuous disconnections, occurring every 15-30 seconds. Believing the issue to be a faulty card, I returned it and ordered a replacement.

The new card arrived today, but to my frustration, I’m still encountering the exact same problem. After doing some research, I found several posts describing similar issues with the AX210. I’ve tried all the suggested solutions I came across, but none have resolved the problem.

Below is a latency test taken on https://s80.us. Most of the pings show decent speeds, but there is a significant outlier where one ping took 87,000 milliseconds to receive.

I’d appreciate any advice or insight from others who have dealt with this issue or have experience with the AX210.

My specifications :

Motherboard : B550M PRO VDH WIFI

Wi-Fi Adapter : Wavlink WiFi 6E AX5400

[JedG_Intel]

Hello ssss2,

I understand that you are experiencing connectivity issues and I'm here to help. For me to start investigating, please share the details below.

1. Are you having issues with the original Wi-Fi adapter?

2. Was the original Wi-Fi adapter working fine before?

3. Did you make any recent changes to the system aside from the Wi-Fi adapter?

4. Are you having the same connectivity issues with your other devices (phones, laptop, tablets)?

5. Have you rebooted your access-point, router, modem?

6. Are you able to reproduce the same issue while on hardwired connection?

7. Have you checked if this issue happens on different networks?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ssss2,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ssss2,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician