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Jonathan_DePeri
Beginner
512 Views

WiFi_21.80.2_Driver64_Win10.exe "A fatal error occurred during installation"

SSU output is attached. Installation fails for Intel Dual Band Wireless-AC 8265. Windows Update had attempted to install and failed, rendering the wireless adapter unusable. Subsequent attempts to repair the installation manually, including by installing WiFi_21.80.2_Driver64_Win10.exe directly as well as using the automated tool, were unsuccessful with the message "A fatal error occurred during installation".

SSU output is attached and key section excerpted below.

 

Driver I attempted to install both automatically and manually:

https://downloadcenter.intel.com/download/29455/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters

 

Wireless Network Card:

https://downloadcenter.intel.com/product/94150/Intel-Dual-Band-Wireless-AC-8265

 

Excerpt from SSU output related to failed installation:

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Installation Failure: Windows failed to install the following update with error 0x80070002: Intel - net - 20.70.16.4.

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Intel(R) Dual Band Wireless-AC 8265 : The network adapter has returned an invalid value to the driver.

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Intel(R) Dual Band Wireless-AC 8265 : The version number is incorrect for this driver.

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Intel(R) Dual Band Wireless-AC 8265 : The version number is incorrect for this driver.

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Intel(R) Dual Band Wireless-AC 8265 : Could not allocate the resources necessary for operation.

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The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

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Miniport Intel(R) Dual Band Wireless-AC 8265, {cf513eb2-3d99-424e-a6ed-792b78d82245}, had event Network Interface deleted while PNP Device still exists. Note that this event is provided for informational purpose and might not be an error always (Eg: In case of vSwitch which was recently un-installed or a LBFO team was removed)

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Installation Failure: Windows failed to install the following update with error 0x80070002: Intel - net - 20.70.16.4.

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1 Reply
n_scott_pearson
Super User Retired Employee
405 Views

Have you tried something like this? If not, try it.

 

  1. Download both the Wireless and Bluetooth installation packages to the unit.
  2. Disconnect from Internet or completely disable Windows Update.
  3. Uninstall the existing Wireless and Bluetooth packages.
  4. Reboot (keeping Internet disconnected or Windows Update disabled).
  5. Install Bluetooth package (before Wireless).
  6. Install Wireless package (after Bluetooth).
  7. Reconnect Internet or enable Windows Update.
  8. Reboot.
  9. Test.

 

Hope this helps,

...S

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