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WiFi AX201 won't work

Gelathius
Beginner
499 Views
I have tried to fix it using this post:
https://community.intel.com/t5/Wireless/Wifi-driver-AX201-not-working/m-p/1377634#M41493
It worked but maybe a month or so later it does not work. I really do not wanted to go through the process again every month or so. Do I need to just by an adapter to plug into it?
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JeanetteC_Intel
Moderator
414 Views

Hello Gelathius,

 

Thank you for posting in Intel Communities.

 

To get a better understanding of the issue and be able to provide an appropriate fix, kindly share the missing key below:

 

1) Is the Intel® Wi-Fi 6 AX201 pre-installed on your system device or an upgrade component?

2) Please provide a short description of the actual issue.

3) Since you mentioned that it has previously worked, what changes has been made before the issue re-occurred?

4) Share your system configuration so I can further check the root cause of the issue. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

  • Scan: Check the box Everything.
  • Click Scan.
  • Review: When finished scanning, click Next.
  • Click Save (.txt). *Attach the log file as you reply.

 

I will wait for your reply.

 

 

Best regards,

JeanetteC.

Intel Customer Support Technician


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JeanetteC_Intel
Moderator
388 Views

Hello Gelathius,

 

Were you able to check the previous post? 

Let us know if you have any questions. 

 

 

Best regards,

JeanetteC.

Intel Customer Support Technician


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JeanetteC_Intel
Moderator
340 Views

Hello Gelathius,

 

Since I haven't received a response from you in the last few days, I will be closing this thread. If you require further assistance in the future, please feel free to submit a new question, as this thread will no longer be monitored.

 

 

Sincerely,

JeanetteC.

Intel Customer Support Technician


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