WiFi AX210 [And the likes]

[TwistedEvol]

There seems to be a registry error with this WiFi card.  If you have a problem showing in the event viewer, specifically with the file 'Netwtw14' then I may have the fix.  The problems I had was it taking several seconds to connect and after it would connect it may disconnect several times.  Others report speed issues.  But I guess if you are having this problem, check your event viewer and see if it has any errors that pertain to the Netwtw14.sys file.  If so, then this may help with the issues you may have.

The Key is at: 

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\System\Netwtw14

If you look at this key [EventMessageFile registry entry] it shows in it a '%13%' which seems wrong simply because Inever seen any %13% off hand.  The Netwtw14.sys file on my computer is located at:

%SystemRoot%\System32\DriverStore\FileRepository\netwtw6e.inf_amd64_[ Arb_CODE ]\Netwtw14.sys

This does have some arbitrary code so your file name will be different.

Perhaps Intel will see this post and fix this issue as it seems many are having problems with this error that shows in the event viewer.  I found this solution with a person having issues using an AX211 apparently.  So you should check if you have any like card on your PC.

[Mike_Intel]

Hello TwistedEvol,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the brand and model of your system?
2. Was it working fine before?
3. What was the last change made in the system before the issue started?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[TwistedEvol]

I really cannot answer all your questions.  I have intel products.  CPU and the AX210 and Win 11.  A while ago I started having issues with my wifi taking a while to connect and stay connected.  I uninstalled and cleaned out the wifi driver, I don't remember exactly all that I did but it basically was what is normally done with a stubborn problem.  A bit more than just a typical uninstall.  I put in the latest driver and the problem continued.  And I have to wait several minutes before I can use the internet with a stable connection.  Once it would get stable it would be OK until the next restart.  Wash, Rince, Repeat type of thing that went on for months I guess.

This does not appear to be a particular PC system type bug.  As people all have different systems and all have the same error in the registry.  All the WiFi nics are AX2xx cards that I have seen.  I have a Fujitsu laptop with an i3.  I took out the old card in this and updated it with the AX and it did seem to run OK.  I bought a new router and at first I thought it was problems with the router only everybody else had no issue.  Same as my phone, no issue so that pointed to this card and it was the reason I worked on the driver in the first place.  But it was a while back and I can't tell you exactly what I did.  The fact is what I did really doesn't matter, this is a problem with the driver as far as I can tell.  I do not know if this is true or not but it seems that I got an updated driver of the MS update when this all started for me.  I just cannot remember exactly.

One of the problems is the registry key I gave above.  I did save the screen capture of the key while I worked on fixing the key.  I will upload it to this board.  I do not have a screen of my registry before I made the fix but I do have a screen of exactly what my key looked like.

This seems to be a problem with the driver as there seems to be many people with this issue.  And the issue is with the AX2xx cards.  When I fixed the key with the location of the file, the error disappeared but I still get:

---

\Device\NDMP1
Intel(R) Wi-Fi 6E AX210 160MHz

The message resource is present but the message was not found in the message table

---

This above is pertaining to the Netwtw.sys file, event ID 6062.  But this did fix the issues of the long wait for a stable connection.  Now I am connected as soon as I boot up.

The uploaded image will answer many questions.  %13%\Netwtw14.sys is not pointing to a valid location.  Period.

[Mike_Intel]

Hello TwistedEvol,

Thank you for the quick update.

Let me clarify based on your reply, Did you upgraded the wireless card of your system to AX210? And who installed the card to your laptop?

And also, for further checking. Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[JedG_Intel]

Hi TwistedEvol,

I'm following up with regards to the information that we previously asked and requested. Please share this at your earliest convenience so we can determine the best course of action to resolve this.

Best regards,

Jed G.

Intel Customer Support Technician

[TwistedEvol]

I had a situation that has nothing to do with all these questions I am being asked.  Such as the make of my PC and such.  This problem has, apparently many people involved.  Not just me.  I spent time looking for the solution I gave.  The solution came to be given by people on another forum.  You want me to do what?  I am not going to keep doing this work.  I show the problem.  I show the exact problem.  I show a solution.

I have no clue how this %13% ends up in the registry nor does many other people with the same problem.  Generating logs?  I most certainly will not.  I was simply showing how to fix the issue if people are looking for the solution of slow connection log-ins like I was having.  These logs are not going to show you anything really.  What does it matter who installed the card on my machine?  I have built computers before.  It is not really that hard to do.  I believe I am more than qualified to install a WiFi card.  This laptop, you have to tear it completely apart to get to the WiFi card.  It was not fun at all and took some time to figure out.  This has ZERO to do with the %13% in the registry.  I am not clear on exactly what happened as I don't run around with a notepad taking notes of every little problem that happens on any computer.  So asking me these questions may not get the correct answer.  Not out of spite but just because I may not have perfect recollection of events.

I realize it may not be an Intel issue.  It could be some incompatible software that people use.  that really isn't my problem either.  I fixed the issue I was having and thought this would be a good place to share the solution.

There is one thing I did find and perhaps I will re-install the driver that I still have a copy of [WiFi-23.130.1-Driver64-Win10-Win11].  Just to see if it does in fact change this registry key.  This particular driver software may not touch this registry entry.  If it does then we have spotted the problem.  If it does not, the only thing I can possibly think that it would be is when I got now drivers off of the MS update just because I remember getting them about when this started but I could be wrong.  Your guess is just as good as mine because I simply do not recall exactly when all this happened.

The person or persons who are in charge of compiling the driver package should just decompile or go over the code and find the problem.  I do not go through and make a bunch of changes to my PC.  I did not make any change to the registry entry that I show above.  This is not some random computer error as there are several people with the issue and the exact same error in the registry.

I posted here a working solution and I most certainly do not want to be part of the apparent bureaucracy that is taking place here to have a fix made.  If you have the issue, here is the fix.  This is a problem and for what ever reason it happens, I believe Intel can fix it for everybody without much of a problem by fitting this registry entry with the correct file location.  But again, I do not want to be a part of this apparent bureaucracy so please stop laying this work on me that has absolutely nothing to do with my machine.  If it was just my machine then there would be ZERO others with this issue.  That is most certainly not the case.

[Mike_Intel]

Hello TwistedEvol,

I hope this message finds you well.

Upon further checking this issue, here is our findings and recommendations moving forward:

• We cannot continue further investigation of the issue, as it could be caused by hardware, software limitations or regulatory issues due to self-integration, which is not supported.
• Installation or use of Intel® Wireless Adapters is subject to country-specific legal regulations. Some countries require the Intel® Wireless Adapters to be certified with the antenna that is intended to be used together in the system, while some countries require the Intel® Wireless Adapter to be certified at the full system level. For example, in the US, the official rules governing the use of antennas with certified modules is covered under rule parts 15.203, 15.247 and 15.407. These can be accessed and/or downloaded at the FCC site.
• An Intel® Wireless Adapter installed in a system that is being sold on the market doesn't necessarily mean that same wireless adapter can be used or installed in any other systems for the above-mentioned reason.
• As each country may have different regulatory requirements, before you install/change the Intel® Wireless Adapter in a system, you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install is approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements.
• If the manufacturer doesn't have the necessary approvals, the party installing the device is responsible for approvals. Installing adapters in an unauthorized system may be illegal. The end user is not authorized to install the Intel® Wireless Adapters (except the retail products below). Only the manufacturer or its authorized representative can install the adapters.
• If you have already performed the integration, it is also important to understand that it may not work due to hardware or software compatibility issues or dependencies.
• Replacing an adapter associated with specific wireless software and a different adapter type may cause connection issues or software error messages. For example, if you replace a Wi-Fi/WiMAX adapter with a Wi-Fi adapter, you may receive WiMAX error messages and lose connectivity to the WiMAX network.
• Installation or use of Intel® Wireless Adapters is subject to country-specific legal regulations. Some countries require the Intel® Wireless Adapters to be certified with the antenna that is intended to be used together in the system, while some countries require the Intel® Wireless Adapter to be certified at the full system level. For example, in the US, the official rules governing the use of antennas with certified modules is covered under rule parts 15.203, 15.247 and 15.407. These can be accessed and/or downloaded at the FCC site.
• An Intel® Wireless Adapter installed in a system that is being sold on the market doesn't necessarily mean that same wireless adapter can be used or installed in any other systems for the above-mentioned reason.
• As each country may have different regulatory requirements, before you install/change the Intel® Wireless Adapter in a system, you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install is approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements.
• If the manufacturer doesn't have the necessary approvals, the party installing the device is responsible for approvals. Installing adapters in an unauthorized system may be illegal. The end user is not authorized to install the Intel® Wireless Adapters (except the retail products below). Only the manufacturer or its authorized representative can install the adapters.
• If you have already performed the integration, it is also important to understand that it may not work due to hardware or software compatibility issues or dependencies.
• Replacing an adapter associated with specific wireless software and a different adapter type may cause connection issues or software error messages. For example, if you replace a Wi-Fi/WiMAX adapter with a Wi-Fi adapter, you may receive WiMAX error messages and lose connectivity to the WiMAX network.
•  It is possible that the Netwtw14 that you encountered may have been caused by the wireless card upgrade
• For further investigation we advise that you contact the laptop manufacturer to check on compatible wireless adapters for their system.

Regulatory Information Regarding Wireless Hardware Installation or...

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician