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boog
Beginner
533 Views

WiFi & Bluetooth stopped working

Issues:

WiFi worked and it stopped while using.

Troubleshoot diagnostics:

1. The Intel(R) Wireless AC 956p 160MHz adapter is experiencing driver or hardware related problems

2. A network cable is not properly plugged in or may be broken (not the case)

 

Bluetooth does not work as well.

 

What I have done:

1. Network reset (didn't work)

2. Uninstall and reinstall WiFi 21.30.3 driver64 win 10 (didn't work)

3. Installed WiFi 20.120.1 proset64 win10 (didn't work)

4. Installed bluetooth latest intell driver (bluetooth still doesn't work).

 

Laptop specs: ASUS TUF GAMING FX705G (FX705GM-17664T)

Intel model: 9560NGW

 

Please advise. Thank you. 

0 Kudos
4 Replies
LeonWaksman
Super User
108 Views

You should ask for help in Asus support, rather than in Intel NUC forum.

 

Leon

 

Wanner_G_Intel
Moderator
108 Views

Hello 3000022923061.5660512394896326E12, 

 

Thank you for posting on this Intel Community.

 

To better assist you, we recommend performing these steps:

 

Clean Installation of the latest Original Equipment Manufacturer (OEM) drivers (Wi-Fi and Bluetooth)

 

Wi-Fi: Version 20.70.0.5

Bluetooth version 20.60.0.4

https://www.asus.com/us/Laptops/ASUS-TUF-Gaming-FX705/HelpDesk_Download/

 

Note: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

If the issue persists, try using the latest generic driver available at the Download Center:

 

  • Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters Version: 21.30.3 (Latest)
  • Intel® Wireless Bluetooth® for Windows® 10 Version: 21.30.0

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
108 Views

Hello 3000022923061.5660512394896326E12, 

 

Were you able to follow the recommendations provided?

 

If you need further assistance, please let us know.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
108 Views

Hello 3000022923061.5660512394896326E12, 

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

It is worth noting that the problem reported on this thread could be a hardware failure. Please contact your Original Equipment Manufacturer (OEM) for further support and warranty options if the steps recommended did not fix the problem.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel