Widespread issue with Intel network card when on corporate wireless (meraki estate)

[NChap2]

hi there,

We have noted an issue becoming more frequent whereby some users on Windows 10 with a realtek network card will become disconnected from the corporate meraki access point (limited connectivity) and in the event log, it has generated dozens of messages like this:

Intel(R) Dual Band Wireless-AC 8275 : Has determined that the network adapter is not functioning properly.

Users on Windows 10 with a different network card are unaffected by this - this is only occurring on Intel dual band cards.

If the user disconnects and re-connects it generally solves the issue until it happens again (daily at least).

We have tried updating drivers, revert drivers, entirely removing the driver etc, but to no avail.

Please help!!!!

[NChap2]

Hi PThom17,

One change we've made on our end is modified the Meraki access points from 40mhz to 80mhz channel width. I don't know if this has impacted, but I've not had the issue in about 6/7 days of being in the office.

However, it may be a complete coincidence..

Any developments on your side?

Thanks

[Wanner_G_Intel]

Hello NChap2,

To better assist you, please provide us with the following information:

Problem description:  

Frequency of occurrence (once an hour, day, always):  

Computer power source (plugged in or battery):

Steps to reproduce (provide links to forums, online help, screen shots):

Attempted workaround (turn off settings, change power settings, etc.):

Environment (office, school, hospital, factory, home):

Computer manufacturer(s):

Computer model(s):

Windows OS (provide Version number if Win10, and 32- or 64-bit):

WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.):

WiFi adapter model(s):

WiFi device driver version:

Number of systems affected:

Wireless security method

Encryption Type (Open, RC4, TKIP, AES):

802.1X authentication type (WEP, TKIP, CCMP): 

Key Management Type (PEAP, EAP-FAST):

Access Point manufacturer, model, & SW version:

Wireless Frequencies in use (2.4 and/or 5 GHz):

802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)):  

Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz?

Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz?

SSID stealth mode (hidden or broadcast):

WLAN Controller manufacturer, model, and SW version:

RADIUS Server Make/Version:

Please include the following (if available):

• Intel Wireless Reporting Tool (WRT)

• Intel WiFi Tool (ping utility)

• Windows System Event log

• Windows WLAN-AutoConfig log

• Screen shots depicting failure

Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

1. Download the Intel® System Support Utility and save the application in your computer.

2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3. To save your scan, click Next and click Save.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

[Wanner_G_Intel]

Hello NChap2,

We will be glad to assist you with this.

Please provide us with the information requested on previous posts so that we can investigate it further.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello NChap2,

To better assist you with the problem reported on this thread, please provide us with the following information:

Problem description:  

Frequency of occurrence (once an hour, day, always):  

Computer power source (plugged in or battery):

Steps to reproduce (provide links to forums, online help, screen shots):

Attempted workaround (turn off settings, change power settings, etc.):

Environment (office, school, hospital, factory, home):

Computer manufacturer(s):

Computer model(s):

Windows OS (provide Version number if Win10, and 32- or 64-bit):

WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.):

WiFi adapter model(s):

WiFi device driver version:

Number of systems affected:

Wireless security method

Encryption Type (Open, RC4, TKIP, AES):

802.1X authentication type (WEP, TKIP, CCMP): 

Key Management Type (PEAP, EAP-FAST):

Access Point manufacturer, model, & SW version:

Wireless Frequencies in use (2.4 and/or 5 GHz):

802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)):  

Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz?

Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz?

SSID stealth mode (hidden or broadcast):

WLAN Controller manufacturer, model, and SW version:

RADIUS Server Make/Version:

Please include the following (if available):

Intel Wireless Reporting Tool (WRT)

Intel WiFi Tool (ping utility)

Windows System Event log

Windows WLAN-AutoConfig log

Screen shots depicting failure

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello NChap2,

If you need further assistance, please let us know.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello NChap2,

We sent you an email to the email address associated with your profile to request personal information. If you would like Intel to investigate this issue further, please reply to this email at your earliest convenience. 

In case you do not need any further assistance, please let us know so that we can close this inquiry accordingly.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel